{% extends "base.html" %}
{% block content %}
<div x-data="createTicket()" x-init="init()">
    <div class="mb-6">
        <h1 class="text-2xl font-bold text-gray-900">Create New Issue</h1>
        <p class="text-gray-500 mt-1">Report a maintenance or customer service issue</p>
    </div>

    <!-- Report Mode: Standard / Emergency quick path -->
    <div class="bg-white rounded-xl shadow-sm border border-gray-200 p-6 max-w-3xl mb-6">
        <div class="grid grid-cols-1 md:grid-cols-2 gap-3">
            <button type="button" @click="setMode('standard')" class="flex items-center justify-center space-x-2 px-4 py-3 rounded-xl border-2 text-sm font-medium transition"
                    :class="mode === 'standard' ? 'border-denya-500 bg-denya-50 text-denya-700' : 'border-gray-200 text-gray-600 hover:bg-gray-50'">
                <span>Standard Issue</span>
            </button>
            <button type="button" @click="setMode('emergency')" class="flex items-center justify-center space-x-2 px-4 py-3 rounded-xl border-2 text-sm font-medium transition"
                    :class="mode === 'emergency' ? 'border-red-500 bg-red-50 text-red-700' : 'border-gray-200 text-gray-600 hover:bg-gray-50'">
                <span>🚨 Emergency</span>
            </button>
        </div>
        <p x-show="mode === 'emergency'" class="mt-3 text-xs text-red-600 leading-relaxed">
            Emergency reports (gas leak, fire, flood, electrical hazard) are created with 🔴 Urgent priority and urgent SLA targets apply.
            The Gas Leak category is available here only — it stays hidden from the standard issue list.
        </p>
        <p x-show="mode === 'standard'" class="mt-3 text-xs text-gray-400">Standard maintenance or customer service issues.</p>
    </div>

    <div class="bg-white rounded-xl shadow-sm border border-gray-200 p-6 max-w-3xl">
        <form @submit.prevent="submitTicket" class="space-y-5">
            <!-- Row: Customer Name + Phone -->
            <div class="grid grid-cols-1 md:grid-cols-2 gap-4">
                <div>
                    <label class="block text-sm font-medium text-gray-700 mb-1">Customer Name</label>
                    <input type="text" x-model="form.customer_name" class="w-full px-4 py-2.5 rounded-lg border border-gray-300 focus:ring-2 focus:ring-denya-500 focus:border-transparent outline-none" placeholder="e.g. John Doe">
                </div>
                <div>
                    <label class="block text-sm font-medium text-gray-700 mb-1">Phone</label>
                    <input type="text" x-model="form.phone" class="w-full px-4 py-2.5 rounded-lg border border-gray-300 focus:ring-2 focus:ring-denya-500 focus:border-transparent outline-none" placeholder="e.g. +233 XX XXX XXXX">
                </div>
            </div>

            <!-- Row: Property → Building → Apartment (3-level cascade + searchable combobox) -->
            <div>
                <label class="block text-sm font-medium text-gray-700 mb-1">Location <span class="text-red-500">*</span></label>
                <div class="grid grid-cols-1 md:grid-cols-3 gap-4">
                    <div>
                        <select x-model="form.property" @change="onPropertyChange()" class="w-full px-4 py-2.5 rounded-lg border border-gray-300 focus:ring-2 focus:ring-denya-500 focus:border-transparent outline-none">
                            <option value="">Property</option>
                            <option value="East">Pavilion East</option>
                            <option value="West">Pavilion West</option>
                        </select>
                    </div>
                    <div>
                        <select x-model="form.building" @change="onBuildingChange()" class="w-full px-4 py-2.5 rounded-lg border border-gray-300 focus:ring-2 focus:ring-denya-500 focus:border-transparent outline-none" :disabled="!form.property">
                            <option value="">Building</option>
                            <template x-for="b in buildings" :key="b">
                                <option :value="b" x-text="b"></option>
                            </template>
                        </select>
                    </div>
                    <div class="relative">
                        <input type="text" x-model="searchApartment" @focus="apartmentOpen = true" @input="apartmentOpen = true" @keydown.escape="apartmentOpen = false"
                               :disabled="!form.building" @blur="closeApartment()"
                               :placeholder="form.apartment_code ? form.apartment_code : (form.building ? 'Search apartment (e.g. 011E, 505, 10W)...' : 'Select building first')"
                               class="w-full px-4 py-2.5 rounded-lg border border-gray-300 focus:ring-2 focus:ring-denya-500 focus:border-transparent outline-none disabled:bg-gray-50 disabled:text-gray-400">
                        <div x-show="apartmentOpen && filteredApartments.length" class="absolute z-20 mt-1 w-full bg-white border border-gray-200 rounded-lg shadow-lg max-h-48 overflow-y-auto">
                            <template x-for="unit in filteredApartments" :key="unit.id">
                                <button type="button" @mousedown.prevent="selectApartment(unit)" class="block w-full text-left px-3 py-2 hover:bg-denya-50 text-sm">
                                    <span class="font-medium text-gray-800" x-text="unit.apartment_code"></span>
                                    <span class="text-xs text-gray-400" x-text="` · Floor ${unit.floor || '—'} · ${unit.building || ''}`"></span>
                                </button>
                            </template>
                        </div>
                        <div x-show="apartmentOpen && !filteredApartments.length && form.building" class="absolute z-20 mt-1 w-full bg-white border border-gray-200 rounded-lg shadow-lg px-3 py-2 text-xs text-gray-400">
                            No apartments match “<span x-text="searchApartment"></span>”
                        </div>
                    </div>
                </div>
                <p class="mt-1 text-xs text-gray-400">Property → Building → Apartment. Search matches apartment code, floor, or building.</p>
            </div>

            <!-- Category -->
            <div>
                <label class="block text-sm font-medium text-gray-700 mb-1">Category <span class="text-red-500">*</span></label>
                <select x-model="form.category_main" @change="onCategoryChange()" class="w-full px-4 py-2.5 rounded-lg border border-gray-300 focus:ring-2 focus:ring-denya-500 focus:border-transparent outline-none">
                    <option value="">Select Category</option>
                    <template x-for="cat in categories" :key="cat.id">
                        <option :value="cat.id" x-text="cat.name"></option>
                    </template>
                </select>
                <div x-show="selectedCategoryHint" class="mt-2 text-xs text-gray-600 bg-amber-50 border border-amber-200 rounded-lg px-3 py-2" x-text="selectedCategoryHint"></div>
            </div>
            <div x-show="subCategories.length">
                <label class="block text-sm font-medium text-gray-700 mb-1">Sub-Category</label>
                <select x-model="form.category_id" class="w-full px-4 py-2.5 rounded-lg border border-gray-300 focus:ring-2 focus:ring-denya-500 focus:border-transparent outline-none">
                    <option value="">Select Sub-Category</option>
                    <template x-for="cat in subCategories" :key="cat.id">
                        <option :value="cat.id" x-text="cat.name"></option>
                    </template>
                </select>
            </div>

            <!-- Priority -->
            <div x-show="mode === 'emergency'">
                <label class="block text-sm font-medium text-gray-700 mb-1">Priority</label>
                <div class="p-3 bg-red-50 border border-red-200 rounded-lg text-sm text-red-700 font-medium">
                    🔴 Urgent — fixed for emergency reports (15 min response / 4 h resolution SLA)
                </div>
            </div>
            <div x-show="mode === 'standard'">
                <label class="block text-sm font-medium text-gray-700 mb-1">Priority</label>
                <div class="grid grid-cols-2 md:grid-cols-4 gap-2">
                    <label class="flex items-center p-3 border rounded-lg cursor-pointer hover:bg-gray-50" :class="form.priority === 'urgent' ? 'border-red-500 bg-red-50' : 'border-gray-200'">
                        <input type="radio" name="priority" value="urgent" x-model="form.priority" class="sr-only">
                        <span class="text-sm">🔴 Urgent</span>
                    </label>
                    <label class="flex items-center p-3 border rounded-lg cursor-pointer hover:bg-gray-50" :class="form.priority === 'high' ? 'border-orange-500 bg-orange-50' : 'border-gray-200'">
                        <input type="radio" name="priority" value="high" x-model="form.priority" class="sr-only">
                        <span class="text-sm">🟠 High</span>
                    </label>
                    <label class="flex items-center p-3 border rounded-lg cursor-pointer hover:bg-gray-50" :class="form.priority === 'medium' ? 'border-yellow-500 bg-yellow-50' : 'border-gray-200'">
                        <input type="radio" name="priority" value="medium" x-model="form.priority" class="sr-only">
                        <span class="text-sm">🟡 Medium</span>
                    </label>
                    <label class="flex items-center p-3 border rounded-lg cursor-pointer hover:bg-gray-50" :class="form.priority === 'low' ? 'border-green-500 bg-green-50' : 'border-gray-200'">
                        <input type="radio" name="priority" value="low" x-model="form.priority" class="sr-only">
                        <span class="text-sm">🟢 Low</span>
                    </label>
                </div>
            </div>

            <!-- Description -->
            <div>
                <label class="block text-sm font-medium text-gray-700 mb-1">Description <span class="text-red-500">*</span></label>
                <textarea x-model="form.description" rows="4" class="w-full px-4 py-2.5 rounded-lg border border-gray-300 focus:ring-2 focus:ring-denya-500 focus:border-transparent outline-none" placeholder="Describe the issue in detail..."></textarea>
            </div>

            <!-- Row: Reporter + Reported Via -->
            <div class="grid grid-cols-1 md:grid-cols-2 gap-4">
                <div>
                    <label class="block text-sm font-medium text-gray-700 mb-1">Reporter</label>
                    <input type="text" x-model="form.reporter" class="w-full px-4 py-2.5 rounded-lg border border-gray-300 focus:ring-2 focus:ring-denya-500 focus:border-transparent outline-none" placeholder="Who reported this?">
                </div>
                <div>
                    <label class="block text-sm font-medium text-gray-700 mb-1">Reported Via</label>
                    <select x-model="form.reported_via" class="w-full px-4 py-2.5 rounded-lg border border-gray-300 focus:ring-2 focus:ring-denya-500 focus:border-transparent outline-none">
                        <option value="">Select method</option>
                        <option value="phone">Phone</option>
                        <option value="walk-in">Walk-in</option>
                        <option value="whatsapp">WhatsApp</option>
                        <option value="agent">Agent</option>
                        <!-- QR Code excluded per Sprint 3 scope -->
                    </select>
                </div>
            </div>

            <!-- Photo Upload -->
            <div>
                <label class="block text-sm font-medium text-gray-700 mb-1">Photos (Before)</label>
                <div class="border-2 border-dashed border-gray-300 rounded-lg p-6 text-center hover:border-denya-400 transition cursor-pointer" @click="document.getElementById('photoInput').click()">
                    <svg class="w-8 h-8 mx-auto text-gray-400 mb-2" fill="none" stroke="currentColor" viewBox="0 0 24 24">
                        <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M4 16l4.586-4.586a2 2 0 012.828 0L16 16m-2-2l1.586-1.586a2 2 0 012.828 0L20 14m-6-6h.01M6 20h12a2 2 0 002-2V6a2 2 0 00-2-2H6a2 2 0 00-2 2v12a2 2 0 002 2z"/>
                    </svg>
                    <p class="text-sm text-gray-500">Click to upload photos</p>
                    <input type="file" id="photoInput" multiple accept="image/*" @change="handlePhotos" class="hidden">
                </div>
                <div class="flex flex-wrap gap-2 mt-2" x-show="photoFiles.length">
                    <template x-for="(photo, idx) in photoPreviews" :key="idx">
                        <div class="relative w-20 h-20 rounded-lg overflow-hidden border">
                            <img :src="photo" class="w-full h-full object-cover">
                            <button type="button" @click="removePhoto(idx)" class="absolute top-0.5 right-0.5 bg-red-500 text-white w-5 h-5 rounded-full flex items-center justify-center text-xs hover:bg-red-600">&times;</button>
                        </div>
                    </template>
                </div>
            </div>

            <!-- Error Display -->
            <div x-show="error" class="p-3 bg-red-50 border border-red-200 rounded-lg text-sm text-red-700" x-text="error"></div>

            <!-- Submit -->
            <div class="flex items-center space-x-3 pt-2">
                <button type="submit" :disabled="submitting" class="px-6 py-2.5 bg-denya-600 text-white rounded-lg hover:bg-denya-700 transition font-medium disabled:opacity-50 disabled:cursor-not-allowed flex items-center space-x-2">
                    <svg x-show="submitting" class="animate-spin h-4 w-4" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24"><circle class="opacity-25" cx="12" cy="12" r="10" stroke="currentColor" stroke-width="4"/><path class="opacity-75" fill="currentColor" d="M4 12a8 8 0 018-8V0C5.373 0 0 5.373 0 12h4z"/></svg>
                    <span x-text="submitting ? 'Creating...' : (mode === 'emergency' ? 'Create Emergency Issue' : 'Create Issue')"></span>
                </button>
                <a href="/tickets" class="px-6 py-2.5 border border-gray-300 rounded-lg text-gray-700 hover:bg-gray-50 transition font-medium">Cancel</a>
            </div>
        </form>
    </div>
</div>

<script>
    function createTicket() {
        return {
            mode: 'standard',
            form: {
                customer_name: '',
                phone: '',
                property: '',
                building: '',
                apartment_code: '',
                unit: null,
                category_main: '',
                category_id: null,
                priority: '',
                description: '',
                reporter: '',
                reported_via: ''
            },
            categories: [],
            subCategories: [],
            unitGroups: {},
            buildings: [],
            searchApartment: '',
            apartmentOpen: false,
            selectedCategoryHint: '',
            photoFiles: [],
            photoPreviews: [],
            submitting: false,
            error: '',

            async init() {
                await this.loadCategories();
                await this.loadUnits();
            },

            // ── Report mode ──────────────────────────────────────────
            setMode(mode) {
                this.mode = mode;
                // Reset category selection; emergency path fixes priority
                this.form.category_main = '';
                this.form.category_id = null;
                this.subCategories = [];
                this.selectedCategoryHint = '';
                if (mode === 'emergency') this.form.priority = 'urgent';
                this.loadCategories();
            },

            async loadCategories() {
                try {
                    const url = this.mode === 'emergency'
                        ? '/api/tickets/categories?type=emergency&include_hidden=true'
                        : '/api/tickets/categories';
                    const data = await app().apiGet(url);
                    // Top-level categories only
                    this.categories = data?.filter(c => !c.parent_id) || [];
                } catch (e) { console.error('Categories load error', e); }
            },

            async loadUnits() {
                try {
                    const data = await app().apiGet('/api/tickets/units/grouped');
                    this.unitGroups = data || {};
                } catch (e) { console.error('Units load error', e); }
            },

            // ── Location cascade ─────────────────────────────────────
            onPropertyChange() {
                this.form.building = '';
                this.form.apartment_code = '';
                this.form.unit = null;
                this.searchApartment = '';
                const prop = this.form.property;
                this.buildings = prop ? Object.keys(this.unitGroups[prop] || {}) : [];
            },

            onBuildingChange() {
                this.form.apartment_code = '';
                this.form.unit = null;
                this.searchApartment = '';
            },

            get buildingUnits() {
                if (!this.form.property || !this.form.building) return [];
                return this.unitGroups[this.form.property]?.[this.form.building] || [];
            },

            get filteredApartments() {
                const q = (this.searchApartment || '').toLowerCase().trim();
                let units = this.buildingUnits;
                if (q) {
                    units = units.filter(u =>
                        (u.apartment_code || '').toLowerCase().includes(q) ||
                        (u.building || '').toLowerCase().includes(q) ||
                        String(u.floor || '').includes(q)
                    );
                }
                return units;
            },

            closeApartment() {
                setTimeout(() => { this.apartmentOpen = false; }, 150);
            },

            selectApartment(unit) {
                this.form.unit = unit;
                this.form.apartment_code = unit.apartment_code;
                this.searchApartment = unit.apartment_code;
                this.apartmentOpen = false;
            },

            // ── Category helpers ─────────────────────────────────────
            onCategoryChange() {
                this.form.category_id = null;
                this.subCategories = [];
                this.selectedCategoryHint = '';
                if (!this.form.category_main) return;
                const parent = this.categories.find(c => c.id == this.form.category_main);
                if (parent?.children) {
                    this.subCategories = parent.children;
                }
                const hints = {
                    'Carpentry': 'Triage tip: use Carpentry for structural timber, door and frame work; Furniture for movable pieces (beds, chairs, tables, wardrobes); Security for lock, latch and door-closing functionality.',
                    'Mould & Damp': 'Damp / mould remediation. Priority defaults to 🟡 Medium unless you change it.',
                    'Aluminum/Glass': 'Windows, doors, sliding/fixed panels, glass and mirror replacement.'
                };
                if (parent?.name && hints[parent.name]) this.selectedCategoryHint = hints[parent.name];
                // Mould & Damp defaults to Medium priority
                if (parent?.name === 'Mould & Damp' && !this.form.priority) this.form.priority = 'medium';
            },

            handlePhotos(e) {
                const files = Array.from(e.target.files || []);
                files.forEach(file => {
                    if (file.size > 5 * 1024 * 1024) {
                        app().showToast('Photo too large (max 5MB)', 'error');
                        return;
                    }
                    this.photoFiles.push(file);
                    const reader = new FileReader();
                    reader.onload = ev => this.photoPreviews.push(ev.target.result);
                    reader.readAsDataURL(file);
                });
            },

            removePhoto(idx) {
                this.photoFiles.splice(idx, 1);
                this.photoPreviews.splice(idx, 1);
            },

            async submitTicket() {
                this.error = '';
                this.submitting = true;

                try {
                    // Validate required fields
                    if (!this.form.property || !this.form.building || !this.form.unit || !this.form.description) {
                        this.error = 'Please fill in Property, Building, Apartment, and Description.';
                        this.submitting = false;
                        return;
                    }

                    // Create the ticket
                    const payload = {
                        description: this.form.description,
                        priority: this.mode === 'emergency' ? 'urgent' : (this.form.priority || null),
                        reporter: this.form.reporter || this.form.customer_name || app().user.full_name,
                        reported_via: this.form.reported_via || 'walk-in',
                        category_id: this.form.category_id ? parseInt(this.form.category_id) : (this.form.category_main ? parseInt(this.form.category_main) : null),
                        unit_id: this.form.unit.id,
                        customer_name: this.form.customer_name || null,
                        phone: this.form.phone || null,
                    };

                    const ticket = await app().apiPost('/api/tickets', payload);

                    // Upload photos if any
                    if (this.photoFiles.length > 0 && ticket?.id) {
                        const formData = new FormData();
                        this.photoFiles.forEach(f => formData.append('files', f));
                        try {
                            await fetch(`/api/tickets/${ticket.id}/photos?is_before=true`, {
                                method: 'POST',
                                headers: { 'Authorization': `Bearer ${app().token}` },
                                body: formData
                            });
                        } catch (e) { console.error('Photo upload error', e); }
                    }

                    app().showToast(`Ticket ${ticket.ticket_number} created successfully!`, 'success');
                    // Redirect to ticket detail
                    setTimeout(() => { window.location.href = `/tickets/${ticket.id}`; }, 1000);
                } catch (e) {
                    this.error = e.message || 'Failed to create ticket';
                } finally {
                    this.submitting = false;
                }
            }
        }
    }
</script>
{% endblock %}