diff --git a/app/services/ticket.py b/app/services/ticket.py
index 5bb51d9..83383d6 100644
--- a/app/services/ticket.py
+++ b/app/services/ticket.py
@@ -109,7 +109,7 @@ async def create_ticket(
         unit_id=data.get("unit_id"),
         category_id=data.get("category_id"),
         priority=priority,
-        reporter=data.get("reporter"),
+        reporter=data.get("reporter") or data.get("customer_name"),
         reported_via=data.get("reported_via"),
         description=data.get("description"),
         assigned_to=data.get("assigned_to"),