diff --git a/app/schemas/ticket.py b/app/schemas/ticket.py
index d17737b..e3d9ae0 100644
--- a/app/schemas/ticket.py
+++ b/app/schemas/ticket.py
@@ -54,6 +54,7 @@ class TicketUpdate(BaseModel):
     category_id: int | None = None
     priority: str | None = None
     reporter: str | None = None
+    phone: str | None = None
     reported_via: str | None = None
     description: str | None = None
     assigned_to: int | None = None
diff --git a/app/services/ticket.py b/app/services/ticket.py
index c767756..0c642f1 100644
--- a/app/services/ticket.py
+++ b/app/services/ticket.py
@@ -18,7 +18,7 @@ from app.services.sla import compute_sla_deadline
 # ── Status Transition Map ────────────────────────────────────────────
 # Keys: current status → list of valid next statuses
 VALID_TRANSITIONS: dict[str, list[str]] = {
-    "New": ["Logged"],
+    "New": ["Logged", "Cancelled"],
     "Logged": ["Triage", "Closed", "Cancelled"],
     "Triage": ["Assigned", "Escalated", "Cancelled"],
     "Assigned": ["Accepted", "Triage", "Cancelled"],
@@ -28,11 +28,11 @@ VALID_TRANSITIONS: dict[str, list[str]] = {
     "In Progress": ["Waiting Parts", "Escalated", "Completed", "Cancelled"],
     "Waiting Parts": ["In Progress", "Escalated", "Cancelled"],
     "Escalated": ["Triage", "In Progress", "Completed", "Closed", "Cancelled"],
-    "Completed": ["On-Field Verification", "In Progress"],
-    "On-Field Verification": ["Wahab Review", "Completed", "Closed"],
-    "Wahab Review": ["Closed", "On-Field Verification"],
+    "Completed": ["On-Field Verification", "In Progress", "Cancelled"],
+    "On-Field Verification": ["Wahab Review", "Completed", "Closed", "Cancelled"],
+    "Wahab Review": ["Closed", "On-Field Verification", "Cancelled"],
     "Closed": ["Reopened"],
-    "Reopened": ["Triage", "Logged"],
+    "Reopened": ["Triage", "Logged", "Cancelled"],
     # Terminal: cancelled tickets cannot resume work.
     "Cancelled": [],
 }
diff --git a/app/templates/dashboard/ceo.html b/app/templates/dashboard/ceo.html
index 4df986d..97b7a57 100644
--- a/app/templates/dashboard/ceo.html
+++ b/app/templates/dashboard/ceo.html
@@ -288,7 +288,7 @@
             },
 
             calcAvgResolution(all) {
-                const closed = all.filter(t => ['Closed', 'Completed', 'Cancelled'].includes(t.status) && t.created_at && t.updated_at);
+                const closed = all.filter(t => ['Closed', 'Completed'].includes(t.status) && t.created_at && t.updated_at);
                 if (!closed.length) return '—';
                 const avgHrs = closed.reduce((sum, t) => {
                     const diff = (new Date(t.updated_at) - new Date(t.created_at)) / (1000 * 60 * 60);
diff --git a/tests/test_workflow_hardening.py b/tests/test_workflow_hardening.py
index e5a223b..f879cbb 100644
--- a/tests/test_workflow_hardening.py
+++ b/tests/test_workflow_hardening.py
@@ -60,7 +60,11 @@ async def test_cancelled_reachable_from_active_states(client):
     """Logged/Triage/In Progress → Cancelled are all valid transitions."""
     from app.services.ticket import VALID_TRANSITIONS
 
-    for state in ("Logged", "Triage", "Assigned", "Accepted", "In Progress", "Escalated"):
+    for state in (
+        "New", "Logged", "Triage", "Assigned", "Accepted", "Travelling", "On Site",
+        "In Progress", "Waiting Parts", "Escalated", "On-Field Verification",
+        "Wahab Review", "Reopened",
+    ):
         assert "Cancelled" in VALID_TRANSITIONS[state], f"{state} should allow Cancelled"