diff --git a/app/services/ticket.py b/app/services/ticket.py
index 055619a..b842a8b 100644
--- a/app/services/ticket.py
+++ b/app/services/ticket.py
@@ -249,7 +249,7 @@ async def update_ticket(
                     select(User).where(User.full_name == SLA_ACK_USER)
                 )
                 ama_user = ama_result.scalar_one_or_none()
-                ticket.reopen_count = (ticket.reopen_count or 0) + 1
+                ticket.reopen_count += 1
                 ticket.closed_at = None
                 if ama_user:
                     escalation = Escalation(