Sprint 2: Ticket Engine + SLA + Photo Uploads

- Ticket CRUD with full 15-status lifecycle enforcement
- Auto-generated ticket numbers (PAV-YYYY-NNNNN)
- Status transitions validated and auto-logged to timeline
- Reopen with 7-day window + auto-escalation to Ama
- SLA engine: priority-based deadlines and breach detection
- Photo uploads to uploads/ with multipart support
- Category system seeded from PRD §7 taxonomy (20 top-level)
- Flat and tree category listing endpoints
- SLA status check endpoint (/api/tickets/{id}/sla)
- Paginated ticket listing with filters

app/main.py

@@ -4,16 +4,16 @@ from __future__ import annotations
 
 import logging
 from contextlib import asynccontextmanager
+from pathlib import Path
 
 from fastapi import FastAPI
 from fastapi.middleware.cors import CORSMiddleware
-from sqlalchemy import text
-from sqlalchemy.ext.asyncio import AsyncSession
+from fastapi.staticfiles import StaticFiles
 
 from app.core.config import settings
 from app.core.database import Base, async_session_factory, engine
-from app.routers import auth, health, whatsapp
-from app.services.seed import seed_units, seed_users
+from app.routers import auth, health, tickets, whatsapp
+from app.services.seed import seed_categories, seed_units, seed_users
 
 logger = logging.getLogger(__name__)
 
@@ -29,6 +29,8 @@ async def lifespan(app: FastAPI):
         await session.commit()
         await seed_units(session, json_path=str(settings.BASE_DIR / "apartment_mapping.json"))
         await session.commit()
+        await seed_categories(session)
+        await session.commit()
     yield
     await engine.dispose()
     logger.info("Denya OneCare stopped.")
@@ -49,7 +51,13 @@ app.add_middleware(
     allow_headers=["*"],
 )
 
+# ── Static files (uploads) ───────────────────────────────────────────
+uploads_dir = Path(settings.BASE_DIR / "uploads")
+uploads_dir.mkdir(parents=True, exist_ok=True)
+app.mount("/uploads", StaticFiles(directory=str(uploads_dir)), name="uploads")
+
 # ── Routers ──────────────────────────────────────────────────────────
 app.include_router(health.router)
 app.include_router(auth.router)
 app.include_router(whatsapp.router)
+app.include_router(tickets.router)