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no-mistakes(review): Guard photo cleanup; add transitions helper and assign auto-advance

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root
2026-08-02 14:26:48 +00:00
parent 237284b012
commit 6b92c9098c
4 changed files with 140 additions and 17 deletions
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app/routers/tickets.py
+24 -1
View File
@@ -2,6 +2,7 @@
from __future__ import annotations
import logging
import uuid
from datetime import datetime
from pathlib import Path
@@ -32,6 +33,8 @@ from app.schemas.ticket import (
from app.services import ticket as ticket_service
from app.services.sla import get_sla_status
logger = logging.getLogger(__name__)
router = APIRouter(prefix="/api/tickets", tags=["tickets"])
# Ensure uploads directory exists
@@ -224,6 +227,19 @@ async def list_tickets(
return TicketListResponse(items=items, total=total, page=page, page_size=page_size)
@router.get("/{ticket_id}/transitions")
async def get_ticket_transitions(
ticket_id: int,
db: Annotated[AsyncSession, Depends(get_db)],
) -> dict:
"""Return the valid next statuses for a ticket's current status."""
ticket = await ticket_service.get_ticket(db, ticket_id)
return {
"current_status": ticket.status,
"transitions": ticket_service.VALID_TRANSITIONS.get(ticket.status, []),
}
@router.get("/{ticket_id}", response_model=TicketOut)
async def get_ticket(
ticket_id: int,
@@ -266,7 +282,14 @@ async def delete_ticket(
for photo in ticket.photos:
if photo.photo_url:
name = photo.photo_url.rsplit("/", 1)[-1]
(UPLOADS_DIR / name).unlink(missing_ok=True)
try:
(UPLOADS_DIR / name).unlink(missing_ok=True)
except OSError:
logger.warning(
"Could not remove orphaned photo file %s for ticket %s",
name,
ticket_id,
)
# ── Status Transitions (convenience endpoints) ───────────────────────
app/services/ticket.py
+18 -1
View File
@@ -236,6 +236,7 @@ async def update_ticket(
# Handle status transitions separately
new_status = data.get("status")
old_status = ticket.status
status_changed = new_status is not None and old_status != new_status
if new_status is not None:
if old_status != new_status:
valid_targets = VALID_TRANSITIONS.get(old_status, [])
@@ -296,9 +297,25 @@ async def update_ticket(
ticket.status = new_status
# Assigning a technician advances pre-Assigned tickets to Assigned with a
# timeline entry; tickets already past Assigned keep their current status.
advanced_to_assigned = False
if "assigned_to" in data and data["assigned_to"] != ticket.assigned_to:
if ticket.status in {"New", "Logged", "Triage"}:
await _log_status_change(
db,
ticket.id,
from_status=ticket.status,
to_status="Assigned",
note=data.get("note") if not status_changed else None,
user_id=user.id if user else None,
)
ticket.status = "Assigned"
advanced_to_assigned = True
# Handle standalone note (no status change)
note_only = data.get("note")
if note_only and not (new_status is not None and old_status != new_status):
if note_only and not status_changed and not advanced_to_assigned:
await _log_status_change(
db,
ticket.id,
app/templates/tickets/detail.html
+17 -15
View File
@@ -204,21 +204,9 @@
<label class="block text-sm font-medium text-gray-700 mb-1">Current: <span class="font-bold" x-text="ticket.status"></span></label>
<select x-model="statusForm.newStatus" class="w-full px-4 py-2.5 rounded-lg border border-gray-300 focus:ring-2 focus:ring-denya-500 outline-none">
<option value="">Select new status</option>
<option value="Logged">Logged</option>
<option value="Triage">Triage</option>
<option value="Assigned">Assigned</option>
<option value="Accepted">Accepted</option>
<option value="Travelling">Travelling</option>
<option value="On Site">On Site</option>
<option value="In Progress">In Progress</option>
<option value="Waiting Parts">Waiting Parts</option>
<option value="Escalated">Escalated</option>
<option value="Completed">Completed</option>
<option value="On-Field Verification">On-Field Verification</option>
<option value="Wahab Review">Wahab Review</option>
<option value="Closed">Closed</option>
<option value="Reopened">Reopened</option>
<option value="Cancelled">Cancelled</option>
<template x-for="target in availableTransitions" :key="target">
<option :value="target" x-text="target"></option>
</template>
</select>
</div>
<div>
@@ -303,6 +291,7 @@
statusForm: { newStatus: '', note: '' },
statusSubmitting: false,
statusError: '',
availableTransitions: [],
// Assign form
assignForm: { technicianId: '' },
@@ -316,6 +305,7 @@
async init() {
await this.loadTicket();
await this.loadTransitions();
if (app().isFM || app().isAdmin) {
await this.loadTechnicians();
}
@@ -332,6 +322,16 @@
}
},
async loadTransitions() {
try {
const data = await app().apiGet(`/api/tickets/${this.ticketId}/transitions`);
this.availableTransitions = (data && data.transitions) || [];
} catch (e) {
console.error('Transitions load error', e);
this.availableTransitions = [];
}
},
async loadTechnicians() {
try {
const users = await app().apiGet('/api/auth/users');
@@ -356,6 +356,7 @@
const updated = await app().apiPatch(`/api/tickets/${this.ticketId}`, payload);
this.ticket = updated;
await this.loadTransitions();
this.showStatusModal = false;
this.statusForm = { newStatus: '', note: '' };
app().showToast('Status updated', 'success');
@@ -378,6 +379,7 @@
assigned_to: parseInt(this.assignForm.technicianId)
});
this.ticket = updated;
await this.loadTransitions();
this.showAssignModal = false;
app().showToast('Technician assigned', 'success');
} catch (e) {