fix: address ask-user findings from review

- Move unit loading to use real /api/tickets/units endpoint
- Match unit code format to backend seed (0101E style)
- Send unit_id in create ticket payload
- Fix tech IDs to match seed order (9-15 for Prosper-Afful)
- Add customer_name and phone fields to TicketCreate schema
- Map form customer_name/phone into API payload

app/templates/tickets/new.html

@@ -196,17 +196,12 @@
                 this.form.apartment_code = '';
                 this.units = [];
                 if (!this.form.property) return;
-                // Units aren't directly exposed via API, so we'll construct from known patterns
-                const prefix = this.form.property === 'East' ? 'E' : 'W';
-                const units = [];
-                const buildings = ['A', 'B', 'C', 'D', 'E', 'F'];
-                for (let floor = 1; floor <= 10; floor++) {
-                    for (const bld of buildings) {
-                        const code = `${floor}0${bld}${prefix}`;
-                        units.push({ id: code, apartment_code: code });
-                    }
+                try {
+                    const data = await app().apiGet(`/api/tickets/units?property=${encodeURIComponent(this.form.property)}`);
+                    this.units = data || [];
+                } catch (e) {
+                    console.error('Units load error', e);
                 }
-                this.units = units;
             },
 
             handlePhotos(e) {
@@ -240,13 +235,19 @@
                         return;
                     }
 
+                    // Resolve unit_id from selected apartment_code
+                    const selectedUnit = this.units.find(u => u.apartment_code === this.form.apartment_code);
+
                     // Create the ticket
                     const payload = {
                         description: this.form.description,
                         priority: this.form.priority || null,
-                        reporter: this.form.reporter || app().user.full_name,
+                        reporter: this.form.reporter || this.form.customer_name || app().user.full_name,
                         reported_via: this.form.reported_via || 'walk-in',
                         category_id: this.form.category_id ? parseInt(this.form.category_id) : (this.form.category_main ? parseInt(this.form.category_main) : null),
+                        unit_id: selectedUnit ? selectedUnit.id : null,
+                        customer_name: this.form.customer_name || null,
+                        phone: this.form.phone || null,
                     };
 
                     const ticket = await app().apiPost('/api/tickets', payload);