diff --git a/app/templates/dashboard/tech-performance.html b/app/templates/dashboard/tech-performance.html
index 88da002..2161816 100644
--- a/app/templates/dashboard/tech-performance.html
+++ b/app/templates/dashboard/tech-performance.html
@@ -52,7 +52,7 @@
             <span class="text-2xl font-bold text-red-700" x-text="totals.escalated || 0"></span>
         </div>
         <div class="bg-white rounded-xl shadow-sm border border-gray-200 p-4 flex items-center justify-between">
-            <span class="text-sm font-medium text-gray-600">Pending / Unstarted</span>
+            <span class="text-sm font-medium text-gray-600">Pending / In review</span>
             <span class="text-2xl font-bold text-gray-700" x-text="totals.pending || 0"></span>
         </div>
         <div class="bg-white rounded-xl shadow-sm border border-gray-200 p-4 flex items-center justify-between">
@@ -168,10 +168,15 @@
                     }
                     let av = a[key];
                     let bv = b[key];
-                    // Missing resolution times sort last in either direction.
+                    // Missing resolution times sort last in either direction;
+                    // two missing values fall through to the name tiebreak.
                     if (key === 'avg_resolution_hours') {
-                        if (av === null || av === undefined) return 1;
-                        if (bv === null || bv === undefined) return -1;
+                        const aMissing = av === null || av === undefined;
+                        const bMissing = bv === null || bv === undefined;
+                        if (aMissing || bMissing) {
+                            if (aMissing && bMissing) return a.name.localeCompare(b.name);
+                            return aMissing ? 1 : -1;
+                        }
                     }
                     av = av || 0;
                     bv = bv || 0;
diff --git a/tests/test_tech_performance.py b/tests/test_tech_performance.py
index 0d68b5f..1ce0802 100644
--- a/tests/test_tech_performance.py
+++ b/tests/test_tech_performance.py
@@ -3,9 +3,9 @@
 Anchors two Wahab-facing defects/requests:
 
 1. The FM dashboard built its "Technician Workload" card from
-   ``Tech #<user id>`` instead of the technician's real name. The template must
-   use ``assigned_technician_name`` (the same field ``/tickets`` already uses),
-   and no template may reintroduce a ``Tech #`` placeholder.
+   ``Tech #<user id>`` instead of the technician's real name. The data sources
+   the card consumes must expose the technician's real name via
+   ``assigned_technician_name``, never an id placeholder.
 2. ``GET /api/tickets/tech-performance`` reports per-technician workload and
    outcomes by real name: totals, per-status buckets, completion rate and
    ``created_at -> closed_at`` resolution times. Everything derives from
@@ -15,7 +15,6 @@ Anchors two Wahab-facing defects/requests:
 from __future__ import annotations
 
 from datetime import datetime
-from pathlib import Path
 
 import pytest
 from sqlalchemy import select
@@ -26,8 +25,6 @@ from app.models.user import User
 
 pytestmark = pytest.mark.asyncio
 
-TEMPLATES_DIR = Path(__file__).resolve().parent.parent / "app" / "templates"
-
 
 async def _login(client, email: str = "wahab@denya.com", password: str = "denya123") -> str:
     resp = await client.post("/api/auth/login", json={"email": email, "password": password})
@@ -80,24 +77,36 @@ def _ticket(status: str, assigned_to: int | None, *, created_at: datetime | None
     return spec
 
 
-# ── 3a. 'Tech #N' regression ─────────────────────────────────────────
-async def test_fm_dashboard_workload_uses_real_technician_names(client):
-    """The FM dashboard must build the workload card from the real name field."""
-    resp = await client.get("/dashboard/fm")
-    assert resp.status_code == 200
-    body = resp.text
-    assert "Tech #" not in body
-    assert "assigned_technician_name" in body
+# ── 3a. Real technician names on the workload data paths ─────────────
+async def test_workload_sources_report_real_technician_names(client):
+    """The FM workload card reads ``/api/tickets?page_size=200`` and the
+    performance report reads ``/api/tickets/tech-performance``. For an assigned
+    ticket both must expose the technician's real full name, never a
+    ``Tech #<id>`` placeholder.
+    """
+    prosper = await _user_id("prosper@denya.com")
+    await _seed_tickets([_ticket("In Progress", prosper), _ticket("Escalated", prosper)])
 
-
-async def test_no_template_reintroduces_tech_id_placeholder():
-    """Sweep every template for the ``Tech #<id>`` placeholder."""
-    offenders = [
-        str(path.relative_to(TEMPLATES_DIR))
-        for path in TEMPLATES_DIR.rglob("*.html")
-        if "Tech #" in path.read_text(encoding="utf-8")
+    token = await _login(client)
+    list_resp = await client.get("/api/tickets?page_size=200", headers=_auth(token))
+    assert list_resp.status_code == 200
+    active = [
+        t for t in list_resp.json()["items"]
+        if t["status"] not in ("Closed", "Completed", "Cancelled")
     ]
-    assert offenders == []
+
+    # Same mapping the FM workload card builds from active assigned tickets.
+    workload: dict[int, str] = {}
+    for t in active:
+        if t["assigned_to"]:
+            workload.setdefault(t["assigned_to"], t["assigned_technician_name"] or "Unassigned")
+    assert workload == {prosper: "Prosper"}
+
+    perf_resp = await client.get("/api/tickets/tech-performance", headers=_auth(token))
+    assert perf_resp.status_code == 200
+    rows = {t["technician_id"]: t for t in perf_resp.json()["technicians"]}
+    assert rows[prosper]["name"] == "Prosper"
+    assert all(not row["name"].startswith("Tech #") for row in rows.values())
 
 
 # ── Page + route wiring ──────────────────────────────────────────────