Three client decisions for Denya OneCare / Pavilion Accra:
1. Technician roster converges to exactly 5 named techs
- Samuel Shang, Desmond Afful, Desmond Odekyi, Francis Norgbey, Nicholas Nartey
- New app/services/roster.py: converge_tech_roster() runs at startup and is
idempotent; off-roster techs are DEACTIVATED, never deleted, so ticket
history keeps a valid assignee reference
- seed.py SEED_USERS_DATA updated; placeholder emails until client confirms
2. Sub-contractors appear in the "Assign to" list alongside technicians
- New canonical role "Sub-contractor" (ASSIGNEE_POOL_ROLES = Tech + Sub-contractor)
- New GET /api/auth/assignees endpoint returns active pool members only
- Server-side _validate_assignee gate in ticket service rejects off-pool
or deactivated assignees (400/404)
- "Assign To" dropdown added to the new-ticket form; assigning at creation
auto-advances Logged -> Assigned
- base.html isTech() includes Sub-contractor (portal UX, tracked "under tech")
3. Penthouse units selectable when raising a ticket
- apartment_mapping.json: PH1E-/PH1W-/PH2E-/PH2W- -> clean codes
- seed_units self-heals legacy malformed codes on existing DBs and sets floors
- Penthouse units added to the built-in fallback seed
Tests: new tests/test_wahab_directives_20260928.py (8 tests); updated the
stale East unit count in test_categories_and_units.py (60 -> 62 with penthouses).
Full suite green.
Wahab customer request (relay #748 v3 next-wave).
3a. Fix 'Tech #N' display:
- FM dashboard's "Technician Workload" card was built from
`Tech #${t.assigned_to}`; it now reads Ticket.assigned_technician_name
(falling back to 'Unassigned', matching /tickets).
- Template sweep confirms no other `Tech #` placeholder exists.
3b. Technician performance dashboard:
- New bearer-gated GET /api/tickets/tech-performance aggregating existing
ticket columns only (no schema change): per-technician total assigned,
completed, in progress, escalated, cancelled, pending, open tasks,
completion rate, and created_at -> closed_at resolution time with explicit
counts for finished tasks lacking a timestamp. Rows key on user id so
same-name technicians stay separate; labels are real names. Fleet totals
and an unassigned-ticket count are included.
- New /dashboard/tech-performance page (FM + CEO nav and links) with sortable
table, completion bars and empty states; same-origin vendored assets only.
- Bucket map, service, schemas and tests in app/services/ticket.py,
app/schemas/ticket.py, tests/test_tech_performance.py.
Tests: 111 passed (101 existing + 10 new).
Mumuni (Hermes)