- Add Cancelled as terminal status reachable from all active states; exclude
from SLA breach reporting and dashboard active counts; add to status pickers
- Persist customer phone on ticket create/update (was silently dropped);
add tickets.phone migration + legacy self-heal guard
- Add admin-only DELETE /api/tickets/{id} (removes timeline/photos/escalations)
- Add GET /api/auth/users for the assign-technician dropdown (was hardcoded)
- TicketOut now returns nested unit/category so the detail page stops showing
'—' for Unit/Property/Category
- Ticket numbering uses max+1 so deletions never re-issue a number
- New-issue form: require Category and (standard mode) Priority client-side
- Tests: 11 new cases covering cancellation, SLA exemption, phone, delete,
users endpoint, numbering
Items 1-5, 9, 11 from denya-wahab-feedback-s2:
- Category.show_in_form (alert-only flag): Gas Leak hidden from issue picker
but kept urgent for SLA/alert and reporting; emergency quick path on the
new-issue form creates urgent tickets via include_hidden categories.
- Seed: Aluminum/Glass, Carpentry, Mould & Damp (Medium default) maintenance
categories; Lost Property renamed Missing Item (+ sub).
- One alembic migration: add show_in_form (backfill True, Gas Leak False) +
data rename Lost Property -> Missing Item.
- Property -> Building -> Apartment cascade with searchable apartment combobox
on the new-issue form and ticket list filters; /api/tickets/units gains
building filter + /units/grouped variant; /api/tickets gains additive
building/unit_id filters. apartment_mapping.json committed (deterministic).
- Group-by-priority toggle on /tickets (four sections + unknown bucket,
age-sortable, composes with filters, URL deep links), FM dashboard active
tickets, and CS dashboard priority card click-through.
- Tests: 13 new (category visibility, seed idempotency/sync, unit grouping,
ticket building/unit filters).
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