Items 1-5, 9, 11 from denya-wahab-feedback-s2:
- Category.show_in_form (alert-only flag): Gas Leak hidden from issue picker
but kept urgent for SLA/alert and reporting; emergency quick path on the
new-issue form creates urgent tickets via include_hidden categories.
- Seed: Aluminum/Glass, Carpentry, Mould & Damp (Medium default) maintenance
categories; Lost Property renamed Missing Item (+ sub).
- One alembic migration: add show_in_form (backfill True, Gas Leak False) +
data rename Lost Property -> Missing Item.
- Property -> Building -> Apartment cascade with searchable apartment combobox
on the new-issue form and ticket list filters; /api/tickets/units gains
building filter + /units/grouped variant; /api/tickets gains additive
building/unit_id filters. apartment_mapping.json committed (deterministic).
- Group-by-priority toggle on /tickets (four sections + unknown bucket,
age-sortable, composes with filters, URL deep links), FM dashboard active
tickets, and CS dashboard priority card click-through.
- Tests: 13 new (category visibility, seed idempotency/sync, unit grouping,
ticket building/unit filters).
- Move unit loading to use real /api/tickets/units endpoint
- Match unit code format to backend seed (0101E style)
- Send unit_id in create ticket payload
- Fix tech IDs to match seed order (9-15 for Prosper-Afful)
- Add customer_name and phone fields to TicketCreate schema
- Map form customer_name/phone into API payload
- Ticket CRUD with full 15-status lifecycle enforcement
- Auto-generated ticket numbers (PAV-YYYY-NNNNN)
- Status transitions validated and auto-logged to timeline
- Reopen with 7-day window + auto-escalation to Ama
- SLA engine: priority-based deadlines and breach detection
- Photo uploads to uploads/ with multipart support
- Category system seeded from PRD §7 taxonomy (20 top-level)
- Flat and tree category listing endpoints
- SLA status check endpoint (/api/tickets/{id}/sla)
- Paginated ticket listing with filters
root