- Add Cancelled as terminal status reachable from all active states; exclude
from SLA breach reporting and dashboard active counts; add to status pickers
- Persist customer phone on ticket create/update (was silently dropped);
add tickets.phone migration + legacy self-heal guard
- Add admin-only DELETE /api/tickets/{id} (removes timeline/photos/escalations)
- Add GET /api/auth/users for the assign-technician dropdown (was hardcoded)
- TicketOut now returns nested unit/category so the detail page stops showing
'—' for Unit/Property/Category
- Ticket numbering uses max+1 so deletions never re-issue a number
- New-issue form: require Category and (standard mode) Priority client-side
- Tests: 11 new cases covering cancellation, SLA exemption, phone, delete,
users endpoint, numbering
- Fix detail.html to use assigned_technician_name (not .assigned_technician?.full_name)
- Remove double error toast in submitNote() catch block
- Replace wasteful API calls in CEO dashboard with units+data approach
- Remove QR Code option from reported_via dropdown (excluded per scope)
- Move unit loading to use real /api/tickets/units endpoint
- Match unit code format to backend seed (0101E style)
- Send unit_id in create ticket payload
- Fix tech IDs to match seed order (9-15 for Prosper-Afful)
- Add customer_name and phone fields to TicketCreate schema
- Map form customer_name/phone into API payload
- Remove duplicate import
- Fix → in create ticket
- Fix → in ticket detail
- Add note field to TicketUpdate schema and handle note-only updates in backend
- Update frontend submitNote() to use PATCH endpoint
root