Wahab can now enter historical tickets that keep their true reported date:
- Add nullable tickets.reported_at (DateTime) via alembic d5e0f2a1c3b4;
backfill existing rows from created_at so nothing shows empty.
- TicketCreate.reported_at (optional) is persisted by create_ticket and
defaults to now when omitted, so existing create behavior is unchanged.
- New-issue form gains a 'Reported Date' date picker (defaults to today,
past dates allowed, future blocked) and sends reported_at in the payload.
- List and detail pages show 'Reported' next to 'Created' (date-only,
labeled) so backdated tickets are obvious; SLA deadline is unchanged and
still runs from creation time so backfilling never instantly breaches.
- Tests: backdated create persists + is exposed on list/detail; omitted
reported_at defaults to now; SLA window unchanged; full datetime round trip.
- Add Cancelled as terminal status reachable from all active states; exclude
from SLA breach reporting and dashboard active counts; add to status pickers
- Persist customer phone on ticket create/update (was silently dropped);
add tickets.phone migration + legacy self-heal guard
- Add admin-only DELETE /api/tickets/{id} (removes timeline/photos/escalations)
- Add GET /api/auth/users for the assign-technician dropdown (was hardcoded)
- TicketOut now returns nested unit/category so the detail page stops showing
'—' for Unit/Property/Category
- Ticket numbering uses max+1 so deletions never re-issue a number
- New-issue form: require Category and (standard mode) Priority client-side
- Tests: 11 new cases covering cancellation, SLA exemption, phone, delete,
users endpoint, numbering
root