118 lines
3.4 KiB
Python
118 lines
3.4 KiB
Python
"""Pydantic schemas for ticket CRUD, timeline, photos, and SLA."""
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from __future__ import annotations
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from datetime import datetime
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from decimal import Decimal
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from pydantic import BaseModel, Field
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# ── Category ─────────────────────────────────────────────────────────
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class CategoryOut(BaseModel):
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id: int
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type: str
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name: str
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parent_id: int | None = None
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sla_urgency: str | None = None
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model_config = {"from_attributes": True}
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class CategoryTreeOut(CategoryOut):
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children: list[CategoryTreeOut] = []
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# ── Ticket ───────────────────────────────────────────────────────────
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class TicketCreate(BaseModel):
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unit_id: int | None = None
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category_id: int | None = None
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priority: str | None = None # urgent, high, medium, low
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reporter: str | None = None
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reported_via: str | None = None # whatsapp, phone, walk-in, qr, agent
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description: str | None = None
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assigned_to: int | None = None
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class TicketUpdate(BaseModel):
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status: str | None = None
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unit_id: int | None = None
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category_id: int | None = None
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priority: str | None = None
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reporter: str | None = None
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reported_via: str | None = None
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description: str | None = None
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assigned_to: int | None = None
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eta: datetime | None = None
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cost: Decimal | None = None
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parts_used: str | None = None
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class TicketTimelineOut(BaseModel):
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id: int
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ticket_id: int
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from_status: str | None = None
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to_status: str | None = None
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note: str | None = None
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user_id: int | None = None
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created_at: datetime
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model_config = {"from_attributes": True}
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class TicketPhotoOut(BaseModel):
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id: int
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ticket_id: int
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photo_url: str
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is_before: bool
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model_config = {"from_attributes": True}
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class TicketBrief(BaseModel):
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"""Summary view for list endpoints."""
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id: int
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ticket_number: str
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status: str
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priority: str | None = None
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unit_id: int | None = None
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category_id: int | None = None
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assigned_to: int | None = None
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reporter: str | None = None
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description: str | None = None
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sla_deadline: datetime | None = None
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reopen_count: int = 0
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created_at: datetime
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updated_at: datetime
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model_config = {"from_attributes": True}
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class TicketOut(TicketBrief):
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"""Full ticket detail with relations."""
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closed_at: datetime | None = None
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eta: datetime | None = None
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cost: Decimal | None = None
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parts_used: str | None = None
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customer_rating: int | None = None
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timeline: list[TicketTimelineOut] = []
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photos: list[TicketPhotoOut] = []
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sla_status: dict | None = None
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class TicketListResponse(BaseModel):
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items: list[TicketBrief]
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total: int
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page: int
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page_size: int
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# ── SLA ──────────────────────────────────────────────────────────────
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class SLAStatusOut(BaseModel):
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priority: str | None = None
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response_deadline: str | None = None
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resolution_deadline: str | None = None
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response_breached: bool = False
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resolution_breached: bool = False
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current_status: str | None = None
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