root
43800345c1
Wahab customer request (relay #748 v3 next-wave). 3a. Fix 'Tech #N' display: - FM dashboard's "Technician Workload" card was built from `Tech #${t.assigned_to}`; it now reads Ticket.assigned_technician_name (falling back to 'Unassigned', matching /tickets). - Template sweep confirms no other `Tech #` placeholder exists. 3b. Technician performance dashboard: - New bearer-gated GET /api/tickets/tech-performance aggregating existing ticket columns only (no schema change): per-technician total assigned, completed, in progress, escalated, cancelled, pending, open tasks, completion rate, and created_at -> closed_at resolution time with explicit counts for finished tasks lacking a timestamp. Rows key on user id so same-name technicians stay separate; labels are real names. Fleet totals and an unassigned-ticket count are included. - New /dashboard/tech-performance page (FM + CEO nav and links) with sortable table, completion bars and empty states; same-origin vendored assets only. - Bucket map, service, schemas and tests in app/services/ticket.py, app/schemas/ticket.py, tests/test_tech_performance.py. Tests: 111 passed (101 existing + 10 new).
235 lines
13 KiB
HTML
235 lines
13 KiB
HTML
{% extends "base.html" %}
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{% block content %}
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<div x-data="techPerformance()" x-init="init()">
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<div class="mb-6 flex flex-wrap items-start justify-between gap-3">
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<div>
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<h1 class="text-2xl font-bold text-gray-900">Technician Performance</h1>
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<p class="text-gray-500 mt-1">Tasks completed per technician, by name — FM & CEO view</p>
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</div>
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<div class="flex items-center space-x-2">
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<a x-show="isFM" href="/dashboard/fm" class="px-3 py-2 text-sm border border-gray-300 rounded-lg hover:bg-gray-50 text-gray-700">FM Dashboard</a>
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<a x-show="isExecutive" href="/dashboard/ceo" class="px-3 py-2 text-sm border border-gray-300 rounded-lg hover:bg-gray-50 text-gray-700">CEO Dashboard</a>
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<button @click="loadData()" class="px-3 py-2 text-sm bg-denya-700 text-white rounded-lg hover:bg-denya-800">Refresh</button>
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</div>
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</div>
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<!-- KPI Cards -->
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<div class="grid grid-cols-2 md:grid-cols-3 lg:grid-cols-6 gap-4 mb-8">
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<div class="bg-white rounded-xl shadow-sm border border-gray-200 p-4">
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<p class="text-xs text-gray-500 font-medium uppercase tracking-wide">Technicians</p>
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<p class="text-3xl font-bold text-gray-900 mt-1" x-text="totals.technicians || 0"></p>
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</div>
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<div class="bg-white rounded-xl shadow-sm border border-gray-200 p-4">
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<p class="text-xs text-gray-500 font-medium uppercase tracking-wide">Assigned</p>
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<p class="text-3xl font-bold text-gray-900 mt-1" x-text="totals.total_assigned || 0"></p>
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</div>
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<div class="bg-white rounded-xl shadow-sm border border-gray-200 p-4">
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<p class="text-xs text-gray-500 font-medium uppercase tracking-wide">Completed</p>
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<p class="text-3xl font-bold text-green-600 mt-1" x-text="totals.completed || 0"></p>
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</div>
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<div class="bg-white rounded-xl shadow-sm border border-gray-200 p-4">
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<p class="text-xs text-gray-500 font-medium uppercase tracking-wide">Completion Rate</p>
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<p class="text-3xl font-bold mt-1" :class="rateClass(totals.completion_rate)" x-text="formatRate(totals.completion_rate)"></p>
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</div>
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<div class="bg-white rounded-xl shadow-sm border border-gray-200 p-4">
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<p class="text-xs text-gray-500 font-medium uppercase tracking-wide">Avg Resolution</p>
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<p class="text-3xl font-bold text-gray-900 mt-1" x-text="formatHours(totals.avg_resolution_hours)"></p>
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</div>
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<div class="bg-white rounded-xl shadow-sm border border-gray-200 p-4">
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<p class="text-xs text-gray-500 font-medium uppercase tracking-wide">Open Tasks</p>
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<p class="text-3xl font-bold text-orange-600 mt-1" x-text="totals.open_tickets || 0"></p>
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</div>
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</div>
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<!-- Status strip -->
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<div class="grid grid-cols-2 md:grid-cols-4 gap-4 mb-8">
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<div class="bg-white rounded-xl shadow-sm border border-gray-200 p-4 flex items-center justify-between">
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<span class="text-sm font-medium text-sky-700">In Progress</span>
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<span class="text-2xl font-bold text-sky-700" x-text="totals.in_progress || 0"></span>
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</div>
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<div class="bg-white rounded-xl shadow-sm border border-gray-200 p-4 flex items-center justify-between">
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<span class="text-sm font-medium text-red-700">Escalated</span>
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<span class="text-2xl font-bold text-red-700" x-text="totals.escalated || 0"></span>
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</div>
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<div class="bg-white rounded-xl shadow-sm border border-gray-200 p-4 flex items-center justify-between">
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<span class="text-sm font-medium text-gray-600">Pending / Unstarted</span>
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<span class="text-2xl font-bold text-gray-700" x-text="totals.pending || 0"></span>
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</div>
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<div class="bg-white rounded-xl shadow-sm border border-gray-200 p-4 flex items-center justify-between">
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<span class="text-sm font-medium text-gray-500">Cancelled</span>
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<span class="text-2xl font-bold text-gray-500" x-text="totals.cancelled || 0"></span>
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</div>
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</div>
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<!-- Error state -->
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<div x-show="error" class="mb-6 p-4 bg-red-50 border border-red-200 rounded-xl text-sm text-red-700">
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<span class="font-semibold">Could not load technician performance.</span>
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<span x-text="error"></span>
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</div>
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<!-- Per-technician table -->
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<div class="bg-white rounded-xl shadow-sm border border-gray-200">
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<div class="px-5 py-4 border-b border-gray-200 flex flex-wrap items-center justify-between gap-3">
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<h3 class="text-sm font-semibold text-gray-700 uppercase tracking-wide">By Technician</h3>
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<div class="flex items-center space-x-2 text-sm">
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<label for="tech-sort" class="text-gray-500">Sort by</label>
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<select id="tech-sort" x-model="sortKey" class="border border-gray-300 rounded-lg px-2 py-1.5 text-sm text-gray-700 bg-white">
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<option value="completed">Completed</option>
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<option value="total_assigned">Workload (assigned)</option>
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<option value="completion_rate">Completion rate</option>
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<option value="avg_resolution_hours">Avg resolution</option>
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<option value="name">Name</option>
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</select>
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<button @click="dir = dir === 'desc' ? 'asc' : 'desc'" class="px-2 py-1.5 text-xs border border-gray-300 rounded-lg hover:bg-gray-50 text-gray-600" x-text="dir === 'desc' ? 'Desc ↓' : 'Asc ↑'"></button>
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</div>
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</div>
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<div class="overflow-x-auto" x-show="technicians.length">
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<table class="w-full text-sm">
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<thead class="bg-gray-50 text-gray-600 text-xs uppercase tracking-wider">
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<tr>
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<th class="px-5 py-3 text-left">Technician</th>
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<th class="px-4 py-3 text-right">Assigned</th>
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<th class="px-4 py-3 text-right">Completed</th>
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<th class="px-4 py-3 text-right">In Progress</th>
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<th class="px-4 py-3 text-right">Escalated</th>
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<th class="px-4 py-3 text-right">Pending</th>
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<th class="px-4 py-3 text-right">Cancelled</th>
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<th class="px-5 py-3 text-left min-w-[160px]">Completion Rate</th>
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<th class="px-4 py-3 text-right">Avg Resolution</th>
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</tr>
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</thead>
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<tbody class="divide-y divide-gray-100">
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<template x-for="tech in sortedTechnicians" :key="tech.technician_id">
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<tr class="hover:bg-gray-50 transition" :title="breakdownTitle(tech)">
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<td class="px-5 py-3">
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<div class="flex items-center space-x-3">
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<div class="w-8 h-8 bg-denya-100 rounded-full flex items-center justify-center text-sm font-medium text-denya-700" x-text="initial(tech.name)"></div>
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<span class="font-medium text-gray-800" x-text="tech.name"></span>
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</div>
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</td>
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<td class="px-4 py-3 text-right font-medium text-gray-700" x-text="tech.total_assigned"></td>
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<td class="px-4 py-3 text-right font-semibold text-green-700" x-text="tech.completed"></td>
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<td class="px-4 py-3 text-right text-sky-700" x-text="tech.in_progress"></td>
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<td class="px-4 py-3 text-right" :class="tech.escalated ? 'text-red-600 font-medium' : 'text-gray-400'" x-text="tech.escalated"></td>
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<td class="px-4 py-3 text-right text-gray-600" x-text="tech.pending"></td>
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<td class="px-4 py-3 text-right" :class="tech.cancelled ? 'text-gray-500' : 'text-gray-300'" x-text="tech.cancelled"></td>
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<td class="px-5 py-3">
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<div class="flex items-center space-x-2">
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<div class="flex-1 bg-gray-100 rounded-full h-2.5 overflow-hidden">
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<div class="h-full rounded-full transition-all" :class="barClass(tech.completion_rate)" :style="'width: ' + Math.min(tech.completion_rate, 100) + '%'"></div>
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</div>
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<span class="text-xs font-medium text-gray-600 w-12 text-right" x-text="formatRate(tech.completion_rate)"></span>
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</div>
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</td>
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<td class="px-4 py-3 text-right text-gray-700">
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<span x-text="formatHours(tech.avg_resolution_hours)"></span>
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<span x-show="tech.resolved_without_timestamps > 0" class="block text-[11px] text-gray-400"
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x-text="tech.resolved_without_timestamps + ' task' + (tech.resolved_without_timestamps === 1 ? '' : 's') + ' without timestamps'"></span>
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</td>
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</tr>
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</template>
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</tbody>
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</table>
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</div>
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<!-- Empty state -->
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<div x-show="!technicians.length && !error" class="px-5 py-16 text-center">
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<p class="text-gray-500 font-medium">No technician assignments yet</p>
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<p class="text-gray-400 text-sm mt-1">Once tickets are assigned to a technician they will appear here with their completion rate and resolution time.</p>
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</div>
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<div x-show="technicians.length" class="px-5 py-3 border-t border-gray-100 text-xs text-gray-400 flex flex-wrap items-center justify-between gap-2">
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<span>Completion rate = completed (Completed + Closed) ÷ assigned. Avg resolution spans created → closed where the close timestamp exists.</span>
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<span><span x-text="totals.unassigned_tickets || 0"></span> ticket(s) have no technician assigned and are excluded from the rows above.</span>
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</div>
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</div>
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</div>
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<script>
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function techPerformance() {
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return {
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technicians: [],
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totals: {},
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sortKey: 'completed',
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dir: 'desc',
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error: '',
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get isFM() { return app().isFM },
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get isExecutive() { return app().isExecutive },
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get sortedTechnicians() {
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const list = [...this.technicians];
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const key = this.sortKey;
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const flip = this.dir === 'asc' ? 1 : -1;
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list.sort((a, b) => {
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if (key === 'name') {
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return flip * a.name.localeCompare(b.name);
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}
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let av = a[key];
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let bv = b[key];
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// Missing resolution times sort last in either direction.
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if (key === 'avg_resolution_hours') {
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if (av === null || av === undefined) return 1;
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if (bv === null || bv === undefined) return -1;
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}
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av = av || 0;
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bv = bv || 0;
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if (av === bv) return a.name.localeCompare(b.name);
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return flip * (av - bv);
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});
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return list;
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},
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async init() {
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await this.loadData();
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},
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async loadData() {
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this.error = '';
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try {
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const data = await app().apiGet('/api/tickets/tech-performance');
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this.technicians = data?.technicians || [];
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this.totals = data?.totals || {};
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} catch (e) {
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this.error = e.message || 'Unknown error';
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}
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},
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formatRate(rate) {
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if (rate === null || rate === undefined) return '—';
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return `${rate}%`;
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},
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formatHours(hours) {
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if (hours === null || hours === undefined) return '—';
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if (hours < 1) return `${Math.round(hours * 60)}m`;
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return `${hours}h`;
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},
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initial(name) {
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return (name || '?').charAt(0).toUpperCase();
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},
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rateClass(rate) {
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if (!rate) return 'text-gray-400';
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if (rate >= 70) return 'text-green-600';
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if (rate >= 40) return 'text-yellow-600';
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return 'text-red-600';
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},
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barClass(rate) {
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if (rate >= 70) return 'bg-green-500';
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if (rate >= 40) return 'bg-yellow-500';
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return 'bg-red-500';
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},
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breakdownTitle(tech) {
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const parts = Object.entries(tech.status_breakdown || {}).map(([s, n]) => `${s}: ${n}`);
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return parts.length ? parts.join(' · ') : '';
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}
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}
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}
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</script>
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{% endblock %}
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