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no-mistakes(review): Make Cancelled reachable from all active states; wire phone PATCH; exclude cancelled from CEO resolution avg

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2026-08-02 14:12:46 +00:00
parent 1dd88a141e
commit 237284b012
4 changed files with 12 additions and 7 deletions
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app/services/ticket.py
+5 -5
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@@ -18,7 +18,7 @@ from app.services.sla import compute_sla_deadline
# ── Status Transition Map ────────────────────────────────────────────
# Keys: current status → list of valid next statuses
VALID_TRANSITIONS: dict[str, list[str]] = {
"New": ["Logged"],
"New": ["Logged", "Cancelled"],
"Logged": ["Triage", "Closed", "Cancelled"],
"Triage": ["Assigned", "Escalated", "Cancelled"],
"Assigned": ["Accepted", "Triage", "Cancelled"],
@@ -28,11 +28,11 @@ VALID_TRANSITIONS: dict[str, list[str]] = {
"In Progress": ["Waiting Parts", "Escalated", "Completed", "Cancelled"],
"Waiting Parts": ["In Progress", "Escalated", "Cancelled"],
"Escalated": ["Triage", "In Progress", "Completed", "Closed", "Cancelled"],
"Completed": ["On-Field Verification", "In Progress"],
"On-Field Verification": ["Wahab Review", "Completed", "Closed"],
"Wahab Review": ["Closed", "On-Field Verification"],
"Completed": ["On-Field Verification", "In Progress", "Cancelled"],
"On-Field Verification": ["Wahab Review", "Completed", "Closed", "Cancelled"],
"Wahab Review": ["Closed", "On-Field Verification", "Cancelled"],
"Closed": ["Reopened"],
"Reopened": ["Triage", "Logged"],
"Reopened": ["Triage", "Logged", "Cancelled"],
# Terminal: cancelled tickets cannot resume work.
"Cancelled": [],
}