no-mistakes(review): Make Cancelled reachable from all active states; wire phone PATCH; exclude cancelled from CEO resolution avg

tests/test_workflow_hardening.py

@@ -60,7 +60,11 @@ async def test_cancelled_reachable_from_active_states(client):
     """Logged/Triage/In Progress → Cancelled are all valid transitions."""
     from app.services.ticket import VALID_TRANSITIONS
 
-    for state in ("Logged", "Triage", "Assigned", "Accepted", "In Progress", "Escalated"):
+    for state in (
+        "New", "Logged", "Triage", "Assigned", "Accepted", "Travelling", "On Site",
+        "In Progress", "Waiting Parts", "Escalated", "On-Field Verification",
+        "Wahab Review", "Reopened",
+    ):
         assert "Cancelled" in VALID_TRANSITIONS[state], f"{state} should allow Cancelled"