The CEO dashboard requested /api/tickets?page_size=500, but the API caps
page_size at 200 (le=200 in app/routers/tickets.py), so the request
returned 422 and every KPI/chart rendered zeros.
- ceo.html: fetch all tickets by looping pages of page_size=200 until
total items are collected (with a safety bound), keeping KPIs accurate
as volume grows past 200.
- tests: add test suite anchoring the pagination contract — page_size=500
returns 422, page_size=200 returns items/total/page/page_size, and a
page loop collects every ticket without duplicates.
- pyproject: enable pytest-asyncio auto mode and tests/ discovery.
- .gitignore: un-ignore committed tests/test_*.py.
- Brand colors: primary #0d2b18 (deep forest green), accent #c8a96e (gold), bg #faf8f5 (cream), text #1a1a1a
- Nav bg #0d2b18 with gold logo mark and white text
- Denya Developers + OneCare branding in nav header
- Gold accent borders, hover states, and active tab highlights
- Toast/success use brand green shades
- Body background cream (#faf8f5)
- POST /api/whatsapp/webhook handles Meta verification (hub.challenge)
- Inbound text messages create tickets via create_ticket()
- Auto-reply confirmation sent back via Meta Graph API
- WhatsApp messages logged with ticket linkage in whatsapp_log
- Added WHATSAPP_PHONE_NUMBER_ID, WHATSAPP_ACCESS_TOKEN, WHATSAPP_VERIFY_TOKEN config
- Kept /mock-log debug endpoint for backward compatibility
- Graceful degradation: logs message even if ticket/reply fails
- Brand colors: primary #0d2b18 (deep forest green), accent #c8a96e (gold), bg #faf8f5 (cream), text #1a1a1a
- Nav bg #0d2b18 with gold logo mark and white text
- Denya Developers + OneCare branding in nav header
- Gold accent borders, hover states, and active tab highlights
- Toast/success use brand green shades
- Body background cream (#faf8f5)
- Fix detail.html to use assigned_technician_name (not .assigned_technician?.full_name)
- Remove double error toast in submitNote() catch block
- Replace wasteful API calls in CEO dashboard with units+data approach
- Remove QR Code option from reported_via dropdown (excluded per scope)
- Move unit loading to use real /api/tickets/units endpoint
- Match unit code format to backend seed (0101E style)
- Send unit_id in create ticket payload
- Fix tech IDs to match seed order (9-15 for Prosper-Afful)
- Add customer_name and phone fields to TicketCreate schema
- Map form customer_name/phone into API payload
- Remove duplicate import
- Fix → in create ticket
- Fix → in ticket detail
- Add note field to TicketUpdate schema and handle note-only updates in backend
- Update frontend submitNote() to use PATCH endpoint
- Ticket CRUD with full 15-status lifecycle enforcement
- Auto-generated ticket numbers (PAV-YYYY-NNNNN)
- Status transitions validated and auto-logged to timeline
- Reopen with 7-day window + auto-escalation to Ama
- SLA engine: priority-based deadlines and breach detection
- Photo uploads to uploads/ with multipart support
- Category system seeded from PRD §7 taxonomy (20 top-level)
- Flat and tree category listing endpoints
- SLA status check endpoint (/api/tickets/{id}/sla)
- Paginated ticket listing with filters
root
jerome
abiba-bot
kagentz-bot