Merge pull request 'feat(dashboard): real technician names + technician performance dashboard (relay #748 v3)' (#16) from fm/denya-wahab-tech-perf-20260909 into main

Wahab customer request (relay #748 v3 next-wave).

3a. Fix 'Tech #N' display:
- FM dashboard's "Technician Workload" card was built from
  `Tech #${t.assigned_to}`; it now reads Ticket.assigned_technician_name
  (falling back to 'Unassigned', matching /tickets).
- Template sweep confirms no other `Tech #` placeholder exists.

3b. Technician performance dashboard:
- New bearer-gated GET /api/tickets/tech-performance aggregating existing
  ticket columns only (no schema change): per-technician total assigned,
  completed, in progress, escalated, cancelled, pending, open tasks,
  completion rate, and created_at -> closed_at resolution time with explicit
  counts for finished tasks lacking a timestamp. Rows key on user id so
  same-name technicians stay separate; labels are real names. Fleet totals
  and an unassigned-ticket count are included.
- New /dashboard/tech-performance page (FM + CEO nav and links) with sortable
  table, completion bars and empty states; same-origin vendored assets only.
- Bucket map, service, schemas and tests in app/services/ticket.py,
  app/schemas/ticket.py, tests/test_tech_performance.py.

Tests: 111 passed (101 existing + 10 new).

AGENTS.md

@@ -89,6 +89,7 @@ number. Covered by `tests/test_whatsapp_demo_number.py`.
 | GET | `/dashboard/cs` | Client | CS dashboard |
 | GET | `/dashboard/fm` | Client | FM dashboard |
 | GET | `/dashboard/ceo` | Client | CEO dashboard |
+| GET | `/dashboard/tech-performance` | Client | Technician performance report (FM + CEO nav) |
 | GET | `/tickets` | Client | All Issues filterable table |
 | GET | `/tickets/new` | Client | Create Issue form |
 | GET | `/tickets/{id}` | Client | Issue detail with timeline |
@@ -96,6 +97,20 @@ number. Covered by `tests/test_whatsapp_demo_number.py`.
 Frontend: Alpine.js + Tailwind CSS vendored same-origin (no CDN) — see
 "Frontend assets" below. Auth state in localStorage. Role-based nav routing in `base.html`.
 
+### Technician performance (Wahab request)
+`GET /api/tickets/tech-performance` (Bearer) aggregates per-technician workload/outcomes by
+**real name** using only existing ticket columns (`assigned_to`/`status`/`created_at`/`closed_at`
+→ `users.full_name`) — no schema change. Aggregation lives in
+`app/services/ticket.py::get_technician_performance`; bucket map `_TECH_STATUS_BUCKETS` defines
+`completed` (Completed/Closed), `in_progress`, `escalated`, `cancelled`, and `pending` (remainder),
+so the buckets always sum to `total_assigned`. `completion_rate = completed/total_assigned`;
+`avg_resolution_hours` averages `created_at → closed_at` only where `closed_at` is set, with
+`resolved_without_timestamps` counting finished tasks that lack one. Rows key on user id (same-name
+techs stay separate), sorted completed desc → workload → name. UI:
+`app/templates/dashboard/tech-performance.html`, linked from FM + CEO nav and the FM
+"Technician Workload" card — that card reads `Ticket.assigned_technician_name`, never an id
+placeholder. Regression: `tests/test_tech_performance.py`.
+
 ### Frontend assets (vendored, LAN-safe)
 - Alpine.js 3.17.2 + Tailwind Play 3.4.17 are committed under `app/static/vendor/`
   and served at `/static/vendor/…` (mounted in `app/main.py`, versioned

app/routers/pages.py

@@ -33,6 +33,14 @@ async def ceo_dashboard(request: Request):
     return templates.TemplateResponse(request, "dashboard/ceo.html")
 
 
+@router.get("/dashboard/tech-performance", response_class=HTMLResponse)
+async def tech_performance_dashboard(request: Request):
+    """Technician performance report (FM + CEO). Data comes from
+    ``GET /api/tickets/tech-performance``; the page itself follows the same
+    client-side auth pattern as the other dashboards."""
+    return templates.TemplateResponse(request, "dashboard/tech-performance.html")
+
+
 @router.get("/tickets", response_class=HTMLResponse)
 async def ticket_list(request: Request):
     return templates.TemplateResponse(request, "tickets/list.html")

app/routers/tickets.py

@@ -23,6 +23,7 @@ from app.schemas.ticket import (
     CategoryOut,
     CategoryTreeOut,
     SLAStatusOut,
+    TechnicianPerformanceReportOut,
     TicketBrief,
     TicketCreate,
     TicketListResponse,
@@ -248,6 +249,22 @@ async def list_tickets(
     return TicketListResponse(items=items, total=total, page=page, page_size=effective_page_size)
 
 
+@router.get("/tech-performance", response_model=TechnicianPerformanceReportOut)
+async def technician_performance(
+    db: Annotated[AsyncSession, Depends(get_db)],
+    _current_user: Annotated[User, Depends(get_current_user)],
+) -> dict:
+    """Per-technician performance aggregate for the FM/CEO dashboards.
+
+    Technician names come from ``users.full_name`` (never ``Tech #<id>``);
+    counts and resolution times are derived from existing ticket columns, so no
+    schema change is involved. Registered before ``/{ticket_id}`` so the literal
+    path is not swallowed by the int-typed ticket-id route. Requires a bearer
+    token, matching every other endpoint that powers a logged-in dashboard.
+    """
+    return await ticket_service.get_technician_performance(db)
+
+
 @router.get("/{ticket_id}/transitions")
 async def get_ticket_transitions(
     ticket_id: int,

app/schemas/ticket.py

@@ -129,6 +129,60 @@ class TicketListResponse(BaseModel):
     page_size: int
 
 
+# ── Technician performance ───────────────────────────────────────────
+class TechnicianPerformanceOut(BaseModel):
+    """Per-technician workload and outcome aggregate (by real name).
+
+    ``open_tickets`` is ``total_assigned - completed - cancelled``;
+    ``pending`` is the remainder bucket (statuses such as New/Logged/Triage/
+    Assigned plus verification stages) and keeps the named buckets summing to
+    ``total_assigned``. ``avg_resolution_hours`` averages ``created_at ->
+    closed_at`` and is ``null`` when no finished task carries a timestamp —
+    ``resolved_without_timestamps`` then says how many those are.
+    """
+    technician_id: int
+    name: str
+    total_assigned: int
+    completed: int
+    closed: int
+    in_progress: int
+    escalated: int
+    cancelled: int
+    pending: int
+    open_tickets: int
+    completion_rate: float
+    avg_resolution_hours: float | None = None
+    resolved_with_timestamps: int
+    resolved_without_timestamps: int
+    status_breakdown: dict[str, int] = {}
+
+
+class TechnicianPerformanceTotalsOut(BaseModel):
+    """Fleet-wide roll-up of :class:`TechnicianPerformanceOut`."""
+    technicians: int
+    total_tickets: int
+    total_assigned: int
+    completed: int
+    closed: int
+    in_progress: int
+    escalated: int
+    cancelled: int
+    pending: int
+    open_tickets: int
+    completion_rate: float
+    avg_resolution_hours: float | None = None
+    resolved_with_timestamps: int
+    resolved_without_timestamps: int
+    unassigned_tickets: int
+
+
+class TechnicianPerformanceReportOut(BaseModel):
+    """Response for ``GET /api/tickets/tech-performance``."""
+    generated_at: datetime
+    technicians: list[TechnicianPerformanceOut]
+    totals: TechnicianPerformanceTotalsOut
+
+
 # ── SLA ──────────────────────────────────────────────────────────────
 class SLAStatusOut(BaseModel):
     priority: str | None = None

app/services/ticket.py

@@ -345,6 +345,169 @@ async def update_ticket(
     return ticket
 
 
+# ── Technician performance ───────────────────────────────────────────
+# Buckets for the technician-performance dashboard (Wahab request). The map is
+# intentionally not exhaustive: any status missing from it is counted as
+# "pending" so the named buckets always sum to ``total_assigned`` and no
+# assigned ticket is silently dropped from the report.
+_TECH_STATUS_BUCKETS: dict[str, str] = {
+    "Completed": "completed",
+    "Closed": "completed",
+    "Accepted": "in_progress",
+    "Travelling": "in_progress",
+    "On Site": "in_progress",
+    "In Progress": "in_progress",
+    "Waiting Parts": "in_progress",
+    "Escalated": "escalated",
+    "Cancelled": "cancelled",
+}
+
+
+def _bucket_for_status(status: str) -> str:
+    """Map a ticket status onto its technician-performance bucket."""
+    return _TECH_STATUS_BUCKETS.get(status, "pending")
+
+
+def _empty_tech_entry(technician_id: int, name: str) -> dict[str, Any]:
+    return {
+        "technician_id": technician_id,
+        "name": name,
+        "total_assigned": 0,
+        "completed": 0,
+        "closed": 0,
+        "in_progress": 0,
+        "escalated": 0,
+        "cancelled": 0,
+        "pending": 0,
+        "open_tickets": 0,
+        "completion_rate": 0.0,
+        "avg_resolution_hours": None,
+        "resolved_with_timestamps": 0,
+        "resolved_without_timestamps": 0,
+        "status_breakdown": {},
+        "_hours_sum": 0.0,
+    }
+
+
+async def get_technician_performance(db: AsyncSession) -> dict[str, Any]:
+    """Aggregate per-technician workload/outcome stats for the dashboard.
+
+    Derived entirely from existing ``tickets`` columns (``assigned_to``,
+    ``status``, ``created_at``, ``closed_at``) joined to ``users.full_name`` —
+    no schema change. Technician identity is keyed on the user id so two people
+    sharing a display name stay separate rows, while the reported label is the
+    real name (never ``"Tech #<id>"``).
+
+    Completion rate is ``completed / total_assigned`` (Completed + Closed count
+    as completed). Resolution time averages ``created_at -> closed_at`` only for
+    rows where ``closed_at`` is set; the number of finished tasks lacking that
+    timestamp is reported separately so an absent average is never mistaken for
+    missing work.
+    """
+    rows = (
+        await db.execute(
+            select(
+                Ticket.assigned_to,
+                User.full_name,
+                Ticket.status,
+                Ticket.created_at,
+                Ticket.closed_at,
+            )
+            .join(User, User.id == Ticket.assigned_to)
+            .where(Ticket.assigned_to.is_not(None))
+        )
+    ).all()
+
+    unassigned_result = await db.execute(
+        select(func.count(Ticket.id)).where(Ticket.assigned_to.is_(None))
+    )
+    unassigned_tickets = unassigned_result.scalar() or 0
+
+    by_tech: dict[int, dict[str, Any]] = {}
+    for assigned_to, full_name, status, created_at, closed_at in rows:
+        entry = by_tech.get(assigned_to)
+        if entry is None:
+            entry = _empty_tech_entry(assigned_to, full_name)
+            by_tech[assigned_to] = entry
+
+        entry["total_assigned"] += 1
+        bucket = _bucket_for_status(status)
+        if bucket == "completed":
+            entry["completed"] += 1
+            if status == "Closed":
+                entry["closed"] += 1
+            if closed_at is not None and created_at is not None:
+                hours = (closed_at - created_at).total_seconds() / 3600
+                entry["_hours_sum"] += hours
+                entry["resolved_with_timestamps"] += 1
+            else:
+                entry["resolved_without_timestamps"] += 1
+        else:
+            entry[bucket] += 1
+
+        breakdown = entry["status_breakdown"]
+        breakdown[status] = breakdown.get(status, 0) + 1
+
+    technicians: list[dict[str, Any]] = []
+    total_assigned = total_completed = total_closed = 0
+    total_in_progress = total_escalated = total_cancelled = total_pending = 0
+    total_hours = 0.0
+    total_with_timestamps = total_without_timestamps = 0
+
+    for entry in by_tech.values():
+        assigned = entry["total_assigned"]
+        entry["open_tickets"] = assigned - entry["completed"] - entry["cancelled"]
+        entry["completion_rate"] = round(entry["completed"] / assigned * 100, 1) if assigned else 0.0
+        if entry["resolved_with_timestamps"]:
+            entry["avg_resolution_hours"] = round(
+                entry["_hours_sum"] / entry["resolved_with_timestamps"], 1
+            )
+        entry["status_breakdown"] = dict(
+            sorted(entry["status_breakdown"].items(), key=lambda kv: (-kv[1], kv[0]))
+        )
+
+        total_assigned += assigned
+        total_completed += entry["completed"]
+        total_closed += entry["closed"]
+        total_in_progress += entry["in_progress"]
+        total_escalated += entry["escalated"]
+        total_cancelled += entry["cancelled"]
+        total_pending += entry["pending"]
+        total_hours += entry["_hours_sum"]
+        total_with_timestamps += entry["resolved_with_timestamps"]
+        total_without_timestamps += entry["resolved_without_timestamps"]
+
+        del entry["_hours_sum"]
+        technicians.append(entry)
+
+    # Busiest/most productive first; ties broken by workload then real name.
+    technicians.sort(key=lambda e: (-e["completed"], -e["total_assigned"], e["name"].lower()))
+
+    totals = {
+        "technicians": len(technicians),
+        "total_assigned": total_assigned,
+        "completed": total_completed,
+        "closed": total_closed,
+        "in_progress": total_in_progress,
+        "escalated": total_escalated,
+        "cancelled": total_cancelled,
+        "pending": total_pending,
+        "open_tickets": total_assigned - total_completed - total_cancelled,
+        "completion_rate": round(total_completed / total_assigned * 100, 1) if total_assigned else 0.0,
+        "avg_resolution_hours": round(total_hours / total_with_timestamps, 1) if total_with_timestamps else None,
+        "resolved_with_timestamps": total_with_timestamps,
+        "resolved_without_timestamps": total_without_timestamps,
+        "unassigned_tickets": unassigned_tickets,
+        "total_tickets": total_assigned + unassigned_tickets,
+    }
+
+    return {
+        "generated_at": datetime.now(timezone.utc),
+        "technicians": technicians,
+        "totals": totals,
+    }
+
+
 async def delete_ticket(db: AsyncSession, ticket_id: int) -> Ticket:
     """Delete a ticket and all dependent rows (timeline, photos, escalations).
 

app/templates/base.html

@@ -89,6 +89,7 @@
                     <template x-if="isFM">
                         <div class="hidden md:flex space-x-1 ml-6">
                             <a href="/dashboard/fm" class="px-3 py-2 rounded-md text-sm font-medium transition-colors" :class="currentPath === '/dashboard/fm' ? 'bg-denya-800 text-gold' : 'text-gray-300 hover:text-white hover:bg-denya-800/50'">Dashboard</a>
+                            <a href="/dashboard/tech-performance" class="px-3 py-2 rounded-md text-sm font-medium transition-colors" :class="currentPath === '/dashboard/tech-performance' ? 'bg-denya-800 text-gold' : 'text-gray-300 hover:text-white hover:bg-denya-800/50'">Tech Performance</a>
                             <a href="/tickets" class="px-3 py-2 rounded-md text-sm font-medium transition-colors" :class="currentPath.startsWith('/tickets') && !currentPath.endsWith('/new') ? 'bg-denya-800 text-gold' : 'text-gray-300 hover:text-white hover:bg-denya-800/50'">All Issues</a>
                             <a href="/tickets/new" class="px-3 py-2 rounded-md text-sm font-medium text-gray-300 hover:text-white hover:bg-denya-800/50 transition-colors">Create Issue</a>
                         </div>
@@ -96,6 +97,7 @@
                     <template x-if="isExecutive">
                         <div class="hidden md:flex space-x-1 ml-6">
                             <a href="/dashboard/ceo" class="px-3 py-2 rounded-md text-sm font-medium transition-colors" :class="currentPath === '/dashboard/ceo' ? 'bg-denya-800 text-gold' : 'text-gray-300 hover:text-white hover:bg-denya-800/50'">Dashboard</a>
+                            <a href="/dashboard/tech-performance" class="px-3 py-2 rounded-md text-sm font-medium transition-colors" :class="currentPath === '/dashboard/tech-performance' ? 'bg-denya-800 text-gold' : 'text-gray-300 hover:text-white hover:bg-denya-800/50'">Tech Performance</a>
                             <a href="/tickets" class="px-3 py-2 rounded-md text-sm font-medium transition-colors" :class="currentPath.startsWith('/tickets') ? 'bg-denya-800 text-gold' : 'text-gray-300 hover:text-white hover:bg-denya-800/50'">Issues</a>
                         </div>
                     </template>
@@ -113,16 +115,25 @@
 
     <!-- Mobile Nav -->
     <div class="md:hidden border-b bg-[#0d2b18] border-denya-800" x-show="isLoggedIn" x-cloak>
-        <template x-if="isCS || isFM">
+        <template x-if="isCS">
             <div class="flex overflow-x-auto px-4 py-2 space-x-2">
                 <a href="/dashboard/cs" class="px-3 py-1.5 rounded text-sm font-medium whitespace-nowrap" :class="currentPath === '/dashboard/cs' ? 'bg-denya-800 text-gold' : 'text-gray-300'">Dashboard</a>
                 <a href="/tickets" class="px-3 py-1.5 rounded text-sm font-medium whitespace-nowrap" :class="currentPath.startsWith('/tickets') && !currentPath.endsWith('/new') ? 'bg-denya-800 text-gold' : 'text-gray-300'">Issues</a>
                 <a href="/tickets/new" class="px-3 py-1.5 rounded text-sm font-medium whitespace-nowrap text-gray-300">New Issue</a>
             </div>
         </template>
+        <template x-if="isFM">
+            <div class="flex overflow-x-auto px-4 py-2 space-x-2">
+                <a href="/dashboard/fm" class="px-3 py-1.5 rounded text-sm font-medium whitespace-nowrap" :class="currentPath === '/dashboard/fm' ? 'bg-denya-800 text-gold' : 'text-gray-300'">Dashboard</a>
+                <a href="/dashboard/tech-performance" class="px-3 py-1.5 rounded text-sm font-medium whitespace-nowrap" :class="currentPath === '/dashboard/tech-performance' ? 'bg-denya-800 text-gold' : 'text-gray-300'">Tech Performance</a>
+                <a href="/tickets" class="px-3 py-1.5 rounded text-sm font-medium whitespace-nowrap" :class="currentPath.startsWith('/tickets') && !currentPath.endsWith('/new') ? 'bg-denya-800 text-gold' : 'text-gray-300'">Issues</a>
+                <a href="/tickets/new" class="px-3 py-1.5 rounded text-sm font-medium whitespace-nowrap text-gray-300">New Issue</a>
+            </div>
+        </template>
         <template x-if="isExecutive">
             <div class="flex overflow-x-auto px-4 py-2 space-x-2">
                 <a href="/dashboard/ceo" class="px-3 py-1.5 rounded text-sm font-medium whitespace-nowrap" :class="currentPath === '/dashboard/ceo' ? 'bg-denya-800 text-gold' : 'text-gray-300'">CEO Dashboard</a>
+                <a href="/dashboard/tech-performance" class="px-3 py-1.5 rounded text-sm font-medium whitespace-nowrap" :class="currentPath === '/dashboard/tech-performance' ? 'bg-denya-800 text-gold' : 'text-gray-300'">Tech Performance</a>
                 <a href="/tickets" class="px-3 py-1.5 rounded text-sm font-medium whitespace-nowrap text-gray-300">Issues</a>
             </div>
         </template>

app/templates/dashboard/ceo.html

@@ -1,9 +1,12 @@
 {% extends "base.html" %}
 {% block content %}
 <div x-data="ceoDashboard()" x-init="init()">
-    <div class="mb-6">
-        <h1 class="text-2xl font-bold text-gray-900">Executive Dashboard</h1>
-        <p class="text-gray-500 mt-1">Read-only strategic overview</p>
+    <div class="mb-6 flex flex-wrap items-start justify-between gap-3">
+        <div>
+            <h1 class="text-2xl font-bold text-gray-900">Executive Dashboard</h1>
+            <p class="text-gray-500 mt-1">Read-only strategic overview</p>
+        </div>
+        <a href="/dashboard/tech-performance" class="px-3 py-2 text-sm border border-gray-300 rounded-lg hover:bg-gray-50 text-gray-700">Technician Performance →</a>
     </div>
 
     <!-- Executive KPI Cards -->

app/templates/dashboard/fm.html

@@ -80,7 +80,10 @@
     <div class="grid grid-cols-1 lg:grid-cols-2 gap-6 mb-8">
         <!-- Tech Workload -->
         <div class="bg-white rounded-xl shadow-sm border border-gray-200 p-5">
-            <h3 class="text-sm font-semibold text-gray-700 uppercase tracking-wide mb-4">Technician Workload</h3>
+            <div class="flex items-center justify-between mb-4">
+                <h3 class="text-sm font-semibold text-gray-700 uppercase tracking-wide">Technician Workload</h3>
+                <a href="/dashboard/tech-performance" class="text-xs text-denya-600 hover:text-denya-800">Performance →</a>
+            </div>
             <div class="space-y-3">
                 <template x-for="tech in techWorkload" :key="tech.id">
                     <div class="flex items-center justify-between p-2 hover:bg-gray-50 rounded">
@@ -251,11 +254,13 @@
                         this.kpi.westJobs = active.filter(t => t.unit_id && unitMap[t.unit_id] === 'West').length;
                     } catch (e) { console.error('Property stats error', e); }
 
-                    // Tech workload (simulated from assigned_to counts)
+                    // Tech workload — real technician names (Ticket.assigned_technician_name),
+                    // never an id placeholder; keyed on user id so two people sharing a
+                    // display name stay separate rows.
                     const techMap = {};
                     active.forEach(t => {
                         if (t.assigned_to) {
-                            if (!techMap[t.assigned_to]) techMap[t.assigned_to] = { id: t.assigned_to, name: `Tech #${t.assigned_to}`, activeJobs: 0 };
+                            if (!techMap[t.assigned_to]) techMap[t.assigned_to] = { id: t.assigned_to, name: t.assigned_technician_name || 'Unassigned', activeJobs: 0 };
                             techMap[t.assigned_to].activeJobs++;
                         }
                     });

app/templates/dashboard/tech-performance.html

@@ -0,0 +1,239 @@
+{% extends "base.html" %}
+{% block content %}
+<div x-data="techPerformance()" x-init="init()">
+    <div class="mb-6 flex flex-wrap items-start justify-between gap-3">
+        <div>
+            <h1 class="text-2xl font-bold text-gray-900">Technician Performance</h1>
+            <p class="text-gray-500 mt-1">Tasks completed per technician, by name — FM &amp; CEO view</p>
+        </div>
+        <div class="flex items-center space-x-2">
+            <a x-show="isFM" href="/dashboard/fm" class="px-3 py-2 text-sm border border-gray-300 rounded-lg hover:bg-gray-50 text-gray-700">FM Dashboard</a>
+            <a x-show="isExecutive" href="/dashboard/ceo" class="px-3 py-2 text-sm border border-gray-300 rounded-lg hover:bg-gray-50 text-gray-700">CEO Dashboard</a>
+            <button @click="loadData()" class="px-3 py-2 text-sm bg-denya-700 text-white rounded-lg hover:bg-denya-800">Refresh</button>
+        </div>
+    </div>
+
+    <!-- KPI Cards -->
+    <div class="grid grid-cols-2 md:grid-cols-3 lg:grid-cols-6 gap-4 mb-8">
+        <div class="bg-white rounded-xl shadow-sm border border-gray-200 p-4">
+            <p class="text-xs text-gray-500 font-medium uppercase tracking-wide">Technicians</p>
+            <p class="text-3xl font-bold text-gray-900 mt-1" x-text="totals.technicians || 0"></p>
+        </div>
+        <div class="bg-white rounded-xl shadow-sm border border-gray-200 p-4">
+            <p class="text-xs text-gray-500 font-medium uppercase tracking-wide">Assigned</p>
+            <p class="text-3xl font-bold text-gray-900 mt-1" x-text="totals.total_assigned || 0"></p>
+        </div>
+        <div class="bg-white rounded-xl shadow-sm border border-gray-200 p-4">
+            <p class="text-xs text-gray-500 font-medium uppercase tracking-wide">Completed</p>
+            <p class="text-3xl font-bold text-green-600 mt-1" x-text="totals.completed || 0"></p>
+        </div>
+        <div class="bg-white rounded-xl shadow-sm border border-gray-200 p-4">
+            <p class="text-xs text-gray-500 font-medium uppercase tracking-wide">Completion Rate</p>
+            <p class="text-3xl font-bold mt-1" :class="rateClass(totals.completion_rate)" x-text="formatRate(totals.completion_rate)"></p>
+        </div>
+        <div class="bg-white rounded-xl shadow-sm border border-gray-200 p-4">
+            <p class="text-xs text-gray-500 font-medium uppercase tracking-wide">Avg Resolution</p>
+            <p class="text-3xl font-bold text-gray-900 mt-1" x-text="formatHours(totals.avg_resolution_hours)"></p>
+        </div>
+        <div class="bg-white rounded-xl shadow-sm border border-gray-200 p-4">
+            <p class="text-xs text-gray-500 font-medium uppercase tracking-wide">Open Tasks</p>
+            <p class="text-3xl font-bold text-orange-600 mt-1" x-text="totals.open_tickets || 0"></p>
+        </div>
+    </div>
+
+    <!-- Status strip -->
+    <div class="grid grid-cols-2 md:grid-cols-4 gap-4 mb-8">
+        <div class="bg-white rounded-xl shadow-sm border border-gray-200 p-4 flex items-center justify-between">
+            <span class="text-sm font-medium text-sky-700">In Progress</span>
+            <span class="text-2xl font-bold text-sky-700" x-text="totals.in_progress || 0"></span>
+        </div>
+        <div class="bg-white rounded-xl shadow-sm border border-gray-200 p-4 flex items-center justify-between">
+            <span class="text-sm font-medium text-red-700">Escalated</span>
+            <span class="text-2xl font-bold text-red-700" x-text="totals.escalated || 0"></span>
+        </div>
+        <div class="bg-white rounded-xl shadow-sm border border-gray-200 p-4 flex items-center justify-between">
+            <span class="text-sm font-medium text-gray-600">Pending / In review</span>
+            <span class="text-2xl font-bold text-gray-700" x-text="totals.pending || 0"></span>
+        </div>
+        <div class="bg-white rounded-xl shadow-sm border border-gray-200 p-4 flex items-center justify-between">
+            <span class="text-sm font-medium text-gray-500">Cancelled</span>
+            <span class="text-2xl font-bold text-gray-500" x-text="totals.cancelled || 0"></span>
+        </div>
+    </div>
+
+    <!-- Error state -->
+    <div x-show="error" class="mb-6 p-4 bg-red-50 border border-red-200 rounded-xl text-sm text-red-700">
+        <span class="font-semibold">Could not load technician performance.</span>
+        <span x-text="error"></span>
+    </div>
+
+    <!-- Per-technician table -->
+    <div class="bg-white rounded-xl shadow-sm border border-gray-200">
+        <div class="px-5 py-4 border-b border-gray-200 flex flex-wrap items-center justify-between gap-3">
+            <h3 class="text-sm font-semibold text-gray-700 uppercase tracking-wide">By Technician</h3>
+            <div class="flex items-center space-x-2 text-sm">
+                <label for="tech-sort" class="text-gray-500">Sort by</label>
+                <select id="tech-sort" x-model="sortKey" class="border border-gray-300 rounded-lg px-2 py-1.5 text-sm text-gray-700 bg-white">
+                    <option value="completed">Completed</option>
+                    <option value="total_assigned">Workload (assigned)</option>
+                    <option value="completion_rate">Completion rate</option>
+                    <option value="avg_resolution_hours">Avg resolution</option>
+                    <option value="name">Name</option>
+                </select>
+                <button @click="dir = dir === 'desc' ? 'asc' : 'desc'" class="px-2 py-1.5 text-xs border border-gray-300 rounded-lg hover:bg-gray-50 text-gray-600" x-text="dir === 'desc' ? 'Desc ↓' : 'Asc ↑'"></button>
+            </div>
+        </div>
+
+        <div class="overflow-x-auto" x-show="technicians.length">
+            <table class="w-full text-sm">
+                <thead class="bg-gray-50 text-gray-600 text-xs uppercase tracking-wider">
+                    <tr>
+                        <th class="px-5 py-3 text-left">Technician</th>
+                        <th class="px-4 py-3 text-right">Assigned</th>
+                        <th class="px-4 py-3 text-right">Completed</th>
+                        <th class="px-4 py-3 text-right">In Progress</th>
+                        <th class="px-4 py-3 text-right">Escalated</th>
+                        <th class="px-4 py-3 text-right">Pending</th>
+                        <th class="px-4 py-3 text-right">Cancelled</th>
+                        <th class="px-5 py-3 text-left min-w-[160px]">Completion Rate</th>
+                        <th class="px-4 py-3 text-right">Avg Resolution</th>
+                    </tr>
+                </thead>
+                <tbody class="divide-y divide-gray-100">
+                    <template x-for="tech in sortedTechnicians" :key="tech.technician_id">
+                        <tr class="hover:bg-gray-50 transition" :title="breakdownTitle(tech)">
+                            <td class="px-5 py-3">
+                                <div class="flex items-center space-x-3">
+                                    <div class="w-8 h-8 bg-denya-100 rounded-full flex items-center justify-center text-sm font-medium text-denya-700" x-text="initial(tech.name)"></div>
+                                    <span class="font-medium text-gray-800" x-text="tech.name"></span>
+                                </div>
+                            </td>
+                            <td class="px-4 py-3 text-right font-medium text-gray-700" x-text="tech.total_assigned"></td>
+                            <td class="px-4 py-3 text-right font-semibold text-green-700" x-text="tech.completed"></td>
+                            <td class="px-4 py-3 text-right text-sky-700" x-text="tech.in_progress"></td>
+                            <td class="px-4 py-3 text-right" :class="tech.escalated ? 'text-red-600 font-medium' : 'text-gray-400'" x-text="tech.escalated"></td>
+                            <td class="px-4 py-3 text-right text-gray-600" x-text="tech.pending"></td>
+                            <td class="px-4 py-3 text-right" :class="tech.cancelled ? 'text-gray-500' : 'text-gray-300'" x-text="tech.cancelled"></td>
+                            <td class="px-5 py-3">
+                                <div class="flex items-center space-x-2">
+                                    <div class="flex-1 bg-gray-100 rounded-full h-2.5 overflow-hidden">
+                                        <div class="h-full rounded-full transition-all" :class="barClass(tech.completion_rate)" :style="'width: ' + Math.min(tech.completion_rate, 100) + '%'"></div>
+                                    </div>
+                                    <span class="text-xs font-medium text-gray-600 w-12 text-right" x-text="formatRate(tech.completion_rate)"></span>
+                                </div>
+                            </td>
+                            <td class="px-4 py-3 text-right text-gray-700">
+                                <span x-text="formatHours(tech.avg_resolution_hours)"></span>
+                                <span x-show="tech.resolved_without_timestamps > 0" class="block text-[11px] text-gray-400"
+                                      x-text="tech.resolved_without_timestamps + ' task' + (tech.resolved_without_timestamps === 1 ? '' : 's') + ' without timestamps'"></span>
+                            </td>
+                        </tr>
+                    </template>
+                </tbody>
+            </table>
+        </div>
+
+        <!-- Empty state -->
+        <div x-show="!technicians.length && !error" class="px-5 py-16 text-center">
+            <p class="text-gray-500 font-medium">No technician assignments yet</p>
+            <p class="text-gray-400 text-sm mt-1">Once tickets are assigned to a technician they will appear here with their completion rate and resolution time.</p>
+        </div>
+
+        <div x-show="technicians.length" class="px-5 py-3 border-t border-gray-100 text-xs text-gray-400 flex flex-wrap items-center justify-between gap-2">
+            <span>Completion rate = completed (Completed + Closed) ÷ assigned. Avg resolution spans created → closed where the close timestamp exists.</span>
+            <span><span x-text="totals.unassigned_tickets || 0"></span> ticket(s) have no technician assigned and are excluded from the rows above.</span>
+        </div>
+    </div>
+</div>
+
+<script>
+    function techPerformance() {
+        return {
+            technicians: [],
+            totals: {},
+            sortKey: 'completed',
+            dir: 'desc',
+            error: '',
+
+            get isFM() { return app().isFM },
+            get isExecutive() { return app().isExecutive },
+
+            get sortedTechnicians() {
+                const list = [...this.technicians];
+                const key = this.sortKey;
+                const flip = this.dir === 'asc' ? 1 : -1;
+                list.sort((a, b) => {
+                    if (key === 'name') {
+                        return flip * a.name.localeCompare(b.name);
+                    }
+                    let av = a[key];
+                    let bv = b[key];
+                    // Missing resolution times sort last in either direction;
+                    // two missing values fall through to the name tiebreak.
+                    if (key === 'avg_resolution_hours') {
+                        const aMissing = av === null || av === undefined;
+                        const bMissing = bv === null || bv === undefined;
+                        if (aMissing || bMissing) {
+                            if (aMissing && bMissing) return a.name.localeCompare(b.name);
+                            return aMissing ? 1 : -1;
+                        }
+                    }
+                    av = av || 0;
+                    bv = bv || 0;
+                    if (av === bv) return a.name.localeCompare(b.name);
+                    return flip * (av - bv);
+                });
+                return list;
+            },
+
+            async init() {
+                await this.loadData();
+            },
+
+            async loadData() {
+                this.error = '';
+                try {
+                    const data = await app().apiGet('/api/tickets/tech-performance');
+                    this.technicians = data?.technicians || [];
+                    this.totals = data?.totals || {};
+                } catch (e) {
+                    this.error = e.message || 'Unknown error';
+                }
+            },
+
+            formatRate(rate) {
+                if (rate === null || rate === undefined) return '—';
+                return `${rate}%`;
+            },
+
+            formatHours(hours) {
+                if (hours === null || hours === undefined) return '—';
+                if (hours < 1) return `${Math.round(hours * 60)}m`;
+                return `${hours}h`;
+            },
+
+            initial(name) {
+                return (name || '?').charAt(0).toUpperCase();
+            },
+
+            rateClass(rate) {
+                if (!rate) return 'text-gray-400';
+                if (rate >= 70) return 'text-green-600';
+                if (rate >= 40) return 'text-yellow-600';
+                return 'text-red-600';
+            },
+
+            barClass(rate) {
+                if (rate >= 70) return 'bg-green-500';
+                if (rate >= 40) return 'bg-yellow-500';
+                return 'bg-red-500';
+            },
+
+            breakdownTitle(tech) {
+                const parts = Object.entries(tech.status_breakdown || {}).map(([s, n]) => `${s}: ${n}`);
+                return parts.length ? parts.join(' · ') : '';
+            }
+        }
+    }
+</script>
+{% endblock %}

tests/test_tech_performance.py

@@ -0,0 +1,287 @@
+"""Tests for the technician-performance dashboard and the ``Tech #N`` fix.
+
+Anchors two Wahab-facing defects/requests:
+
+1. The FM dashboard built its "Technician Workload" card from
+   ``Tech #<user id>`` instead of the technician's real name. The data sources
+   the card consumes must expose the technician's real name via
+   ``assigned_technician_name``, never an id placeholder.
+2. ``GET /api/tickets/tech-performance`` reports per-technician workload and
+   outcomes by real name: totals, per-status buckets, completion rate and
+   ``created_at -> closed_at`` resolution times. Everything derives from
+   existing ticket columns — no schema change.
+"""
+
+from __future__ import annotations
+
+from datetime import datetime
+
+import pytest
+from sqlalchemy import select
+
+from app.core.database import async_session_factory
+from app.models.ticket import Ticket
+from app.models.user import User
+
+pytestmark = pytest.mark.asyncio
+
+
+async def _login(client, email: str = "wahab@denya.com", password: str = "denya123") -> str:
+    resp = await client.post("/api/auth/login", json={"email": email, "password": password})
+    assert resp.status_code == 200, resp.text
+    return resp.json()["access_token"]
+
+
+def _auth(token: str) -> dict[str, str]:
+    return {"Authorization": f"Bearer {token}"}
+
+
+async def _user_id(email: str) -> int:
+    async with async_session_factory() as session:
+        user = (
+            await session.execute(select(User).where(User.email == email))
+        ).scalar_one()
+        return user.id
+
+
+async def _seed_tickets(specs: list[dict]) -> None:
+    """Insert tickets directly so tests control status/timestamps exactly."""
+    async with async_session_factory() as session:
+        for i, spec in enumerate(specs):
+            session.add(Ticket(ticket_number=f"PAV-PERF-{i:05d}", **spec))
+        await session.commit()
+
+
+async def _make_user(email: str, full_name: str, role: str = "Tech") -> int:
+    """Create a user directly (no API) so tests can build same-name technicians."""
+    async with async_session_factory() as session:
+        user = User(email=email, password_hash="not-a-real-hash", full_name=full_name, role=role)
+        session.add(user)
+        await session.commit()
+        await session.refresh(user)
+        return user.id
+
+
+def _ticket(status: str, assigned_to: int | None, *, created_at: datetime | None = None,
+            closed_at: datetime | None = None) -> dict:
+    spec: dict = {
+        "status": status,
+        "priority": "medium",
+        "description": f"{status} ticket",
+        "assigned_to": assigned_to,
+    }
+    if created_at is not None:
+        spec["created_at"] = created_at
+    if closed_at is not None:
+        spec["closed_at"] = closed_at
+    return spec
+
+
+# ── 3a. Real technician names on the workload data paths ─────────────
+async def test_workload_sources_report_real_technician_names(client):
+    """The FM workload card reads ``/api/tickets?page_size=200`` and the
+    performance report reads ``/api/tickets/tech-performance``. For an assigned
+    ticket both must expose the technician's real full name, never a
+    ``Tech #<id>`` placeholder.
+    """
+    prosper = await _user_id("prosper@denya.com")
+    await _seed_tickets([_ticket("In Progress", prosper), _ticket("Escalated", prosper)])
+
+    token = await _login(client)
+    list_resp = await client.get("/api/tickets?page_size=200", headers=_auth(token))
+    assert list_resp.status_code == 200
+    active = [
+        t for t in list_resp.json()["items"]
+        if t["status"] not in ("Closed", "Completed", "Cancelled")
+    ]
+
+    # Same mapping the FM workload card builds from active assigned tickets.
+    workload: dict[int, str] = {}
+    for t in active:
+        if t["assigned_to"]:
+            workload.setdefault(t["assigned_to"], t["assigned_technician_name"] or "Unassigned")
+    assert workload == {prosper: "Prosper"}
+
+    perf_resp = await client.get("/api/tickets/tech-performance", headers=_auth(token))
+    assert perf_resp.status_code == 200
+    rows = {t["technician_id"]: t for t in perf_resp.json()["technicians"]}
+    assert rows[prosper]["name"] == "Prosper"
+    assert all(not row["name"].startswith("Tech #") for row in rows.values())
+
+
+# ── Page + route wiring ──────────────────────────────────────────────
+async def test_tech_performance_page_is_same_origin(client):
+    """The new dashboard is reachable and uses only same-origin assets."""
+    resp = await client.get("/dashboard/tech-performance")
+    assert resp.status_code == 200
+    body = resp.text
+    assert "/api/tickets/tech-performance" in body
+    assert "https://" not in body
+    assert "cdn." not in body
+
+
+async def test_base_nav_links_fm_and_ceo_to_tech_performance(client):
+    """FM and CEO navigation exposes the report."""
+    for path in ("/dashboard/fm", "/dashboard/ceo"):
+        body = (await client.get(path)).text
+        assert "/dashboard/tech-performance" in body
+
+
+async def test_tech_performance_requires_auth(client):
+    """The aggregate endpoint is bearer-gated, like other dashboard data paths."""
+    resp = await client.get("/api/tickets/tech-performance")
+    assert resp.status_code == 401
+
+
+async def test_tech_performance_route_not_shadowed_by_ticket_id(client):
+    """`/tech-performance` is a literal route, not an int ticket id (no 422)."""
+    token = await _login(client)
+    resp = await client.get("/api/tickets/tech-performance", headers=_auth(token))
+    assert resp.status_code == 200
+
+
+# ── 3b. Aggregation ──────────────────────────────────────────────────
+async def test_tech_performance_empty_state(client):
+    """No assigned tickets → empty rows and a fully zeroed roll-up."""
+    token = await _login(client)
+    resp = await client.get("/api/tickets/tech-performance", headers=_auth(token))
+    assert resp.status_code == 200
+    data = resp.json()
+    assert data["technicians"] == []
+    assert data["totals"]["technicians"] == 0
+    assert data["totals"]["total_assigned"] == 0
+    assert data["totals"]["completion_rate"] == 0.0
+    assert data["totals"]["avg_resolution_hours"] is None
+
+
+async def test_tech_performance_aggregates_by_real_name(client):
+    """Counts, completion rate, aging, sorting and totals per technician."""
+    prosper = await _user_id("prosper@denya.com")
+    sam = await _user_id("sam@denya.com")
+
+    await _seed_tickets(
+        [
+            # Prosper: 2 completed (one timestamped), 1 escalated, 1 in progress, 1 cancelled
+            _ticket("Completed", prosper, created_at=datetime(2026, 1, 1, 0, 0),
+                    closed_at=datetime(2026, 1, 1, 10, 0)),
+            _ticket("Completed", prosper),
+            _ticket("Escalated", prosper),
+            _ticket("In Progress", prosper),
+            _ticket("Cancelled", prosper),
+            # Sam: 3 closed (timestamped), 1 assigned, 1 awaiting verification
+            _ticket("Closed", sam, created_at=datetime(2026, 1, 1, 0, 0),
+                    closed_at=datetime(2026, 1, 2, 0, 0)),
+            _ticket("Closed", sam, created_at=datetime(2026, 1, 1, 0, 0),
+                    closed_at=datetime(2026, 1, 3, 0, 0)),
+            _ticket("Closed", sam, created_at=datetime(2026, 1, 1, 0, 0),
+                    closed_at=datetime(2026, 1, 4, 0, 0)),
+            _ticket("Assigned", sam),
+            _ticket("On-Field Verification", sam),
+            # Unassigned tickets are reported separately, never as a fake technician.
+            _ticket("Logged", None),
+            _ticket("New", None),
+        ]
+    )
+
+    token = await _login(client)
+    resp = await client.get("/api/tickets/tech-performance", headers=_auth(token))
+    assert resp.status_code == 200
+    data = resp.json()
+
+    by_name = {t["name"]: t for t in data["technicians"]}
+    assert set(by_name) == {"Prosper", "Sam"}
+    assert all("Tech #" not in name for name in by_name)
+
+    prosper_row = by_name["Prosper"]
+    assert prosper_row["technician_id"] == prosper
+    assert prosper_row["total_assigned"] == 5
+    assert prosper_row["completed"] == 2
+    assert prosper_row["closed"] == 0
+    assert prosper_row["in_progress"] == 1
+    assert prosper_row["escalated"] == 1
+    assert prosper_row["cancelled"] == 1
+    assert prosper_row["pending"] == 0
+    # Buckets always reconcile with the assigned total.
+    assert (
+        prosper_row["completed"] + prosper_row["in_progress"] + prosper_row["escalated"]
+        + prosper_row["cancelled"] + prosper_row["pending"]
+    ) == prosper_row["total_assigned"]
+    assert prosper_row["open_tickets"] == 2
+    assert prosper_row["completion_rate"] == 40.0
+    assert prosper_row["avg_resolution_hours"] == 10.0
+    assert prosper_row["resolved_with_timestamps"] == 1
+    assert prosper_row["resolved_without_timestamps"] == 1
+    assert prosper_row["status_breakdown"] == {"Completed": 2, "Cancelled": 1, "Escalated": 1, "In Progress": 1}
+
+    sam_row = by_name["Sam"]
+    assert sam_row["total_assigned"] == 5
+    assert sam_row["completed"] == 3
+    assert sam_row["closed"] == 3
+    assert sam_row["in_progress"] == 0
+    assert sam_row["pending"] == 2
+    assert sam_row["open_tickets"] == 2
+    assert sam_row["completion_rate"] == 60.0
+    assert sam_row["avg_resolution_hours"] == 48.0
+    assert sam_row["resolved_without_timestamps"] == 0
+    assert sam_row["status_breakdown"] == {"Closed": 3, "Assigned": 1, "On-Field Verification": 1}
+
+    # Sorted by completed desc → Sam first.
+    assert [t["name"] for t in data["technicians"]] == ["Sam", "Prosper"]
+
+    totals = data["totals"]
+    assert totals["technicians"] == 2
+    assert totals["total_assigned"] == 10
+    assert totals["completed"] == 5
+    assert totals["closed"] == 3
+    assert totals["in_progress"] == 1
+    assert totals["escalated"] == 1
+    assert totals["cancelled"] == 1
+    assert totals["pending"] == 2
+    assert totals["open_tickets"] == 4
+    assert totals["completion_rate"] == 50.0
+    # Fleet average is weighted over tickets, not an average of per-tech averages.
+    assert totals["avg_resolution_hours"] == 38.5
+    assert totals["resolved_with_timestamps"] == 4
+    assert totals["resolved_without_timestamps"] == 1
+    assert totals["unassigned_tickets"] == 2
+    assert totals["total_tickets"] == 12
+
+
+async def test_tech_performance_reports_counts_when_timestamps_absent(client):
+    """Finished tasks without ``closed_at`` yield no average but a count."""
+    afful = await _user_id("afful@denya.com")
+    await _seed_tickets([
+        _ticket("Completed", afful),
+        _ticket("Closed", afful),
+        _ticket("Completed", afful),
+    ])
+
+    token = await _login(client)
+    resp = await client.get("/api/tickets/tech-performance", headers=_auth(token))
+    row = next(t for t in resp.json()["technicians"] if t["name"] == "Afful")
+    assert row["completed"] == 3
+    assert row["closed"] == 1
+    assert row["avg_resolution_hours"] is None
+    assert row["resolved_with_timestamps"] == 0
+    assert row["resolved_without_timestamps"] == 3
+
+
+async def test_tech_performance_groups_same_name_by_user_id(client):
+    """Two technicians sharing a display name stay separate rows."""
+    first = await _make_user("kwame.one@denya.com", "Kwame Mensah")
+    second = await _make_user("kwame.two@denya.com", "Kwame Mensah")
+    await _seed_tickets([
+        _ticket("Completed", first),
+        _ticket("Completed", second),
+        _ticket("Escalated", second),
+    ])
+
+    token = await _login(client)
+    resp = await client.get("/api/tickets/tech-performance", headers=_auth(token))
+    rows = [t for t in resp.json()["technicians"] if t["name"] == "Kwame Mensah"]
+    assert len(rows) == 2
+    assert {r["technician_id"] for r in rows} == {first, second}
+    by_id = {r["technician_id"]: r for r in rows}
+    assert by_id[first]["total_assigned"] == 1
+    assert by_id[second]["total_assigned"] == 2
+    assert by_id[second]["escalated"] == 1