Sprint 2: Ticket Engine, SLA Engine, Photo Uploads, Category System #2

2026-07-23T17:47:00Z

abiba-bot commented

2026-07-23 17:47:00 +00:00

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abiba-bot added 7 commits 2026-07-23 17:47:00 +00:00

Sprint 2: Ticket Engine + SLA + Photo Uploads 65622de7a6

- Ticket CRUD with full 15-status lifecycle enforcement
- Auto-generated ticket numbers (PAV-YYYY-NNNNN)
- Status transitions validated and auto-logged to timeline
- Reopen with 7-day window + auto-escalation to Ama
- SLA engine: priority-based deadlines and breach detection
- Photo uploads to uploads/ with multipart support
- Category system seeded from PRD §7 taxonomy (20 top-level)
- Flat and tree category listing endpoints
- SLA status check endpoint (/api/tickets/{id}/sla)
- Paginated ticket listing with filters

no-mistakes(review): Fix redundant OR, missing note field, dead code, and redundant subquery in ticket service/schema 31ae78ec07

no-mistakes(review): Fix orphaned photo files and add upload content-type validation 2de3c8514c

no-mistakes(review): All F01-F09 findings verified as properly fixed in the codebase a27b1856cc

no-mistakes(review): Removed redundant or 0 guard on reopen_count increment 57b18a27e3

no-mistakes(review): Removed silently-discarded note field from TicketUpdate schema 1120081760

no-mistakes(document): Fix stale seed.py docstring and remove unused imports across 3 files 344d555529

abiba-bot merged commit bc23338bc1 into main

2026-07-23 18:55:00 +00:00

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Reference: SyslogSolution/denya-onecare#2