2026-07-23 18:55:00 +00:00
1 changed files with 1 additions and 1 deletions
@@ -249,7 +249,7 @@ async def update_ticket(
                    select(User).where(User.full_name == SLA_ACK_USER)
                )
                ama_user = ama_result.scalar_one_or_none()
-                ticket.reopen_count = (ticket.reopen_count or 0) + 1
+                ticket.reopen_count += 1
                ticket.closed_at = None
                if ama_user:
                    escalation = Escalation(