136 lines
6.7 KiB
Python
136 lines
6.7 KiB
Python
"""initial schema
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Revision ID: 795c6b95f637
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Revises:
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Create Date: 2026-07-23 12:01:33.135357
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"""
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from typing import Sequence, Union
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from alembic import op
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import sqlalchemy as sa
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# revision identifiers, used by Alembic.
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revision: str = '795c6b95f637'
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down_revision: Union[str, Sequence[str], None] = None
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branch_labels: Union[str, Sequence[str], None] = None
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depends_on: Union[str, Sequence[str], None] = None
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def upgrade() -> None:
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"""Upgrade schema."""
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# ### commands auto generated by Alembic - please adjust! ###
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op.create_table('categories',
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sa.Column('id', sa.Integer(), autoincrement=True, nullable=False),
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sa.Column('type', sa.String(length=20), nullable=False, comment='maintenance, cs, emergency'),
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sa.Column('name', sa.String(length=100), nullable=False),
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sa.Column('parent_id', sa.Integer(), nullable=True),
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sa.Column('sla_urgency', sa.String(length=10), nullable=True, comment='urgent, high, medium, low'),
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sa.ForeignKeyConstraint(['parent_id'], ['categories.id'], ),
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sa.PrimaryKeyConstraint('id')
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)
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op.create_table('units',
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sa.Column('id', sa.Integer(), autoincrement=True, nullable=False),
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sa.Column('property', sa.String(length=10), nullable=False, comment='East or West'),
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sa.Column('apartment_code', sa.String(length=20), nullable=False),
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sa.Column('building', sa.String(length=100), nullable=True),
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sa.Column('floor', sa.Integer(), nullable=True),
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sa.PrimaryKeyConstraint('id')
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)
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op.create_index(op.f('ix_units_apartment_code'), 'units', ['apartment_code'], unique=True)
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op.create_table('users',
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sa.Column('id', sa.Integer(), autoincrement=True, nullable=False),
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sa.Column('email', sa.String(length=255), nullable=False),
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sa.Column('password_hash', sa.String(length=255), nullable=False),
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sa.Column('full_name', sa.String(length=255), nullable=False),
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sa.Column('phone', sa.String(length=50), nullable=True),
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sa.Column('role', sa.String(length=50), nullable=False, comment='CS Rep, CS Manager, FM Dispatcher, Admin/Jerome, Admin/Wahab, Tech, CEO, Director'),
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sa.Column('active', sa.Boolean(), nullable=False),
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sa.PrimaryKeyConstraint('id')
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)
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op.create_index(op.f('ix_users_email'), 'users', ['email'], unique=True)
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op.create_table('whatsapp_log',
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sa.Column('id', sa.Integer(), autoincrement=True, nullable=False),
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sa.Column('command', sa.Text(), nullable=False),
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sa.Column('from_number', sa.String(length=50), nullable=True),
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sa.Column('ticket_id', sa.Integer(), nullable=True),
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sa.Column('received_at', sa.DateTime(), nullable=False),
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sa.PrimaryKeyConstraint('id')
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)
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op.create_table('tickets',
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sa.Column('id', sa.Integer(), autoincrement=True, nullable=False),
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sa.Column('ticket_number', sa.String(length=20), nullable=False, comment='Format: PAV-YYYY-NNNNN'),
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sa.Column('status', sa.String(length=30), nullable=False, comment='New, Logged, Triage, Assigned, Accepted, Travelling, On Site, In Progress, Waiting Parts, Escalated, Completed, On-Field Verification, Wahab Review, Closed, Reopened'),
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sa.Column('unit_id', sa.Integer(), nullable=True),
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sa.Column('category_id', sa.Integer(), nullable=True),
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sa.Column('priority', sa.String(length=10), nullable=True, comment='urgent, high, medium, low'),
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sa.Column('reporter', sa.String(length=255), nullable=True),
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sa.Column('reported_via', sa.String(length=20), nullable=True, comment='whatsapp, phone, walk-in, qr, agent'),
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sa.Column('description', sa.Text(), nullable=True),
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sa.Column('assigned_to', sa.Integer(), nullable=True),
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sa.Column('sla_deadline', sa.DateTime(), nullable=True),
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sa.Column('eta', sa.DateTime(), nullable=True),
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sa.Column('cost', sa.Numeric(precision=10, scale=2), nullable=True),
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sa.Column('parts_used', sa.Text(), nullable=True),
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sa.Column('customer_rating', sa.Integer(), nullable=True),
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sa.Column('reopen_count', sa.Integer(), nullable=False),
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sa.Column('closed_at', sa.DateTime(), nullable=True),
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sa.Column('created_at', sa.DateTime(), server_default=sa.text('(CURRENT_TIMESTAMP)'), nullable=False),
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sa.Column('updated_at', sa.DateTime(), server_default=sa.text('(CURRENT_TIMESTAMP)'), nullable=False),
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sa.ForeignKeyConstraint(['assigned_to'], ['users.id'], ),
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sa.ForeignKeyConstraint(['category_id'], ['categories.id'], ),
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sa.ForeignKeyConstraint(['unit_id'], ['units.id'], ),
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sa.PrimaryKeyConstraint('id')
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)
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op.create_index(op.f('ix_tickets_ticket_number'), 'tickets', ['ticket_number'], unique=True)
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op.create_table('escalations',
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sa.Column('id', sa.Integer(), autoincrement=True, nullable=False),
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sa.Column('ticket_id', sa.Integer(), nullable=False),
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sa.Column('escalated_to', sa.Integer(), nullable=False),
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sa.Column('reason', sa.Text(), nullable=True),
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sa.Column('resolved_at', sa.DateTime(), nullable=True),
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sa.Column('created_at', sa.DateTime(), server_default=sa.text('(CURRENT_TIMESTAMP)'), nullable=False),
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sa.ForeignKeyConstraint(['escalated_to'], ['users.id'], ),
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sa.ForeignKeyConstraint(['ticket_id'], ['tickets.id'], ),
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sa.PrimaryKeyConstraint('id')
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)
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op.create_table('ticket_photos',
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sa.Column('id', sa.Integer(), autoincrement=True, nullable=False),
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sa.Column('ticket_id', sa.Integer(), nullable=False),
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sa.Column('photo_url', sa.String(length=500), nullable=False),
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sa.Column('is_before', sa.Boolean(), nullable=False),
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sa.ForeignKeyConstraint(['ticket_id'], ['tickets.id'], ),
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sa.PrimaryKeyConstraint('id')
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)
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op.create_table('ticket_timeline',
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sa.Column('id', sa.Integer(), autoincrement=True, nullable=False),
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sa.Column('ticket_id', sa.Integer(), nullable=False),
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sa.Column('from_status', sa.String(length=30), nullable=True),
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sa.Column('to_status', sa.String(length=30), nullable=True),
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sa.Column('note', sa.Text(), nullable=True),
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sa.Column('user_id', sa.Integer(), nullable=True),
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sa.Column('created_at', sa.DateTime(), server_default=sa.text('(CURRENT_TIMESTAMP)'), nullable=False),
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sa.ForeignKeyConstraint(['ticket_id'], ['tickets.id'], ),
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sa.ForeignKeyConstraint(['user_id'], ['users.id'], ),
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sa.PrimaryKeyConstraint('id')
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)
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# ### end Alembic commands ###
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def downgrade() -> None:
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"""Downgrade schema."""
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# ### commands auto generated by Alembic - please adjust! ###
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op.drop_table('ticket_timeline')
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op.drop_table('ticket_photos')
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op.drop_table('escalations')
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op.drop_index(op.f('ix_tickets_ticket_number'), table_name='tickets')
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op.drop_table('tickets')
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op.drop_table('whatsapp_log')
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op.drop_index(op.f('ix_users_email'), table_name='users')
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op.drop_table('users')
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op.drop_index(op.f('ix_units_apartment_code'), table_name='units')
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op.drop_table('units')
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op.drop_table('categories')
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# ### end Alembic commands ###
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